Internal Communications Specialist

Description

The Internal Communications Specialist provides support to internal stakeholders through consultation, content creation and review, and distribution of communications to Tyler employees. They have a passion for writing and developing high-quality communications for multiple audiences. This includes determining appropriate communication vehicles, writing well-researched content, and providing creative direction to internal teams. They insist on the highest standards, providing best-in-class editing services to internal partners and adhering to style, voice, and brand guidelines.

The Internal Communications Specialist role with Strategic Communications has one of the broadest reaches of any corporate function, in that it involves creating and disseminating strategic messages to multiple audiences. They produce communications that have a direct impact on employee engagement/education and company culture.

Responsibilities

• Manage content on the employee intranet
• Oversee the distribution of intranet content push emails, proofing, and layout of stories
• Produce clear, concise, and engaging internal content that meets communications objectives
• Serve as primary liaison between the internal communications team and web team
• Conduct background research and interviews with subject matter experts
• Author insightful and engaging internal news stories, informational articles, and other written materials as needed
• Function as primary point of contact and trainer for important internal communication tools
• Coordinate approvals from multiple parties, making edits as necessary
• Support communications projects and internal campaigns as requested
• Follow consistent style standards, helping to maintain Tyler's style guidelines and proofreading practices
• Write copy with appropriate style and tone to suit the channel and audience
• Effectively interact with internal clients to determine requirements and design programs that meet initiative objectives
• Support Strategic Communications record-keeping and management of resources
• Handle sensitive and confidential information with professionalism

Qualifications

• 3+ years of writing experience
• Bachelor's degree in a related field or comparable work experience
• Superior writing, editing, and proofreading skills
• HTML familiarity, web admin, or content management software experience
• Exceptional project management and time management skills
• Ability to generate ideas, analyze information, and make decisions
• Knowledge of AP style
• Strong and proven attention to detail
• Possess a flair for the creative
• Knowledge of photo editing and multimedia programs
• Proficient in Microsoft Office applications
• Excellent organizational and administrative skills
• Effective written and oral communication skills
• Ability to work in a fast-paced environment with multiple projects and competing timelines