Internal & Executive Communications Lead

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.

Communications will always be conducted by Taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the USA!
• 5 time Best Places to work 2022 by Builtin. Including Over Best Companies SF, Best Mid-Sized Companies, Austin
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

As Taskrabbit’s Internal & Executive Communications Lead, you will develop compelling communications strategies that seek to inform, inspire, engage, and motivate internal and external audiences. You will develop and execute strategic internal communications plans to share critical business updates, promote Taskrabbit’s mission and values, and support overall efforts to engage and retain employees. 

The focus of the role is on developing and executing a comprehensive internal communication program to increase employee engagement and build internal alignment and awareness across all employees in all areas including business strategy, organizational change initiatives and employer branding..

You will also work closely with senior leadership (SLT) members to support executive communications including All Hands presentations, speeches, media and podcast interviews, and overall thought leadership. 

The ideal candidate has a clear understanding of the nuances of communication style, including inclusion language, cadence, and format depending on topic and audience as you will collaborate regularly with internal partners across functions (Legal, Product, Operations, Marketing, etc.) and geographies. You will also set clear goals to ensure that your programs have a measurable impact.

This position will report to the Head of PR/Comms, Brand, and Social and work closely with our VP of People and Senior Leadership team to spearhead end-to-end communications initiatives.

• Internal Communications
• Develop and implement end to end communications strategies that support business goals and objectives, and result in inclusive and engaging messaging.
• Plan the frequency and channels of communication to build employee morale, articulate company-wide strategy, build confidence in leadership, and rally employees around ambitious goals.
• Assess needs and write, edit, produce, and manage distribution of internal communications content as needed (e.g., newsletters, articles for LinkedIn, corporate announcements and presentations).
• Develop innovative communication approaches (slack, videos, presentations, company meetings, e-mails, etc.) 
• Participate in weekly departmental meetings, and relevant cross-departmental and event-focused meetings as well as senior leadership meetings. 
• Suggest and spearhead new ways to uplevel our employer brand both internally and externally.
• Develop and connect our internal brand voice with our external brand voice and ensure we are telling a cohesive story across all audiences. 
• Create and manage a repository of key internal communications on the company’s intranet, Confluence. 
• Executive Communications
• Develop, ghostwrite, and edit internal senior level communications including emails, Q&A, and presentations.
• Support with briefing sheet development and prep sessions surrounding executive and corporate thought leadership opportunities (media interviews, speaking engagements, bylines, op-eds).
• Help maintain a calendar of annual conference and speaking opportunities, and proactively develop written abstracts and submissions to pursue a steady cadence of external events/engagements for SLT spokespeople.
• Support with crisis communications and reputation management efforts as needed.

• 5-7+ years in marketing or communications with relevant internal and external communications experience, including working with senior executives.
• Effective storyteller - you can balance the big picture and detail, and find a way to connect themes and messaging across communications efforts.
• You’re extremely organized and possess excellent time-management and project management skills, as well as a team player mentality.
• You have a proven track record driving effective communications campaigns with measurable impact. 
• Ability to influence - you stand by your beliefs and can persuade others of your opinions.
• Adaptable - you are comfortable navigating ambiguity and thinking outside the box.
• Empathetic - you care about your fellow colleagues and want them to have access to the information they need to be successful. 
• Enthusiastic and engaged - you understand what makes Taskrabbit a special place to work and you want to ensure that your colleagues do too.
• Resourceful and solution-oriented - you know how to get things done and can remain calm and flexible in a fast-paced environment.

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017

At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. 

As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

• Taskrabbit is a remote first company. We recognize that talented people live all over the world.
• Collaboration hub offices in San Francisco, Austin and London
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• Senior Leadership Team 50% women
• Director Level 86% Diverse 
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspire by action.
  
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
  
• The perks. Taskrabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching,  generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly Taskrabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.