Internal Sales Coordinator (Secondment)

About the role:We are looking for an enthusiastic and well-motivated individual to join our Internal Sales Team as an Internal Sales Co-Ordinator the main purpose of this role is to provide exceptional customer service when raising customer orders, or when answering pricing, stock & availability enquires, and delivery updates; both written and verbal.What will you be doing?As the Internal sales Coordinator, you will act as the internal account manager for specific customers, managing their orders from cradle to grave.On a daily basis you’ll be responsible for:

• To provide exceptional customer service when raising customer orders, or when answering pricing, stock & availability enquires, and delivery updates; both written and verbal
• To act as an internal account manager for specific customers, managing their order process from cradle to grave
• Orderbook management and reporting
• Process orders for all finished goods & spares, adhering to customer agreed SLA’s and terms
• Respond to enquiries/orders providing accurate information and support to ensure customer satisfaction
• Work closely with supply chain & distribution teams to expedite orders, and resolve potential customer issues
• Work closely with external sales team, supporting and responding to inbound customer enquiries, and potential sales opportunities
• Provide pre-sales product advice on all products within the Baxi heating portfolio
• Complete all sales associated administration tasks with efficiency and in a timely manner.

We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to have the following;

• Proven experience in an internal sales-based role.
• Able to work independently as well as part of a team.
• Customer focused, with excellent communication skills.
• Strong positive attitude always looking for the best possible outcome/solution.
• Be able to demonstrate excellent organisation and administration skills.
• Works well under pressure individually or as part of a team and can meet tight deadlines.
• Is analytical with the ability to demonstrate good problem-solving skills.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.