International Channel Sales Operations Manager

The International and Channel Sales Operations Manager will work to ensure the needs of our international and channel sales teams are being coordinated and met, and that business processes are optimized. This role must work closely and collaboratively with the leaders of the sales and operations teams in a fast-paced and frequently changing environment. They will work with the Salesforce team leadership on a roadmap for each area based on business needs, project coordination, and resource management to achieve the best and most profitable results. In addition, they will conduct complex data analyses that will be used to inform strategic decisions by stakeholders from across the company.

Responsibilities:

• Actively plan for future growth of the international business units and channel sales teams
• Ensure that business processes that are put in place not only secure the smooth running of the Channel sales area teams and international business units today, but anticipate and accommodate the company’s future needs
• Ensure that newly acquired entities are onboarded following standard procedures designed to facilitate seamless  integration into our business processes (including Salesforce CRM data imports)
• Periodically review processes for both Channel Sales teams and international business units to identify any corrections needed as well as propose solutions, coordinate changes and implement enhancements
• Review OKRs for the International/Channel Operations team to ensure alignment within the team as well as with International and Channel leadership and ensure execution
• Train users on systems/processes as needed
• Document automated processes and obtain appropriate approvals and reviews as the processes are developed and/or updated
• Monitor Salesforce field creation and collaborate with other Salesforce administrators or third-party consultants for advanced Salesforce development
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• Bachelor’s Degree in a relevant field or equivalent working experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with a CRM, such as Salesforce
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
• Proficiency in system/workflow analysis
• Ability to manage multiple projects at the same time in a fast-paced environment.
• Technically capable, with good communication skills, and a desire to improve processes.
• Team Player
• Ability to work autonomously