International Distributor Relationship Specialist

GROW WITH US:

"In Tandem" means together, and we strive to embody that in every aspect of our business. Whether your office-based or fully remote, Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and the healthcare providers supporting them through a positively different experience.

INNOVATE EVERYDAY

At Tandem, we strive to put our values into action. Our "Team Up", "No shortcuts" approach has propelled us to be an industry leader and make significant strides in the diabetes technology space. We are proud to be the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Watch our latest video to see our product features and capabilities here:t:slim X2™ Insulin Pump with Control-IQ™ Technology

A DAY IN THE LIFE:

Acts as liaison for Tandem and our International Distributors for day to day commercial and operational activities with the goal of developing strong partnerships.

PRIMARY DUTIES & RESPONSIBILITIES:

• Develops and maintains relationships with current and new distributors.
• Serves as an operational contact point for Tandem's International Distributors.
• Participates in scheduled calls and visits with International Distributors as needed.
• Responds to inquiries from International Distributors, leveraging relationships with various functions within Tandem to provide up-to-date information.
• Manages the distributor email inbox; reviews and answers emails or phone inquiries and determines if management action is required.
• Manages incoming Purchase Orders and other data to effectively communicate current and future international product demand to manager and other key stakeholders.
• Utilizes Purchase Orders to confirm shipment timing and details, for communication with International Distributors and internal stakeholders.
• Updates International Price List as needed.
• Maintains accurate, complete, and up-to-date International Distributor records in CRM system.
• Holds meetings with International Distributor Logistic Partners on an as need basis to discuss updates, changes, or general check-ins.
• Works with IT to update CRM with warranty dates.
• Participates in quarterly business review with each distributor.
• Identifies and elevates concerns to Manager.
• Assists in corporate events, including communication and coordination of International Distributor visits.
• Provides feedback to international team on an as-needed basis.
• Assist in providing International Distributor trainings for Operational Activities.
• Coordinates and maintains record of any new, changes or updates to training materials provided to International Distributors.
• Works with supply chain and other key stakeholders on any backorders.
• Works with supply chain on delivery inconsistencies.
• Tracks and maintains RMA tracker, works with supply chain on RMA return labels to ensure RMA timeliness.
• Maintains record of transferring of pumps across geographies and updates CRM record accordingly.
• Liaises regarding Tender activities and requests
• Works with key stakeholders on labeling updates.
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

YOU'RE AWESOME AT:

Knowledge, skills & abilities:

• Demonstrated ability to work accurately and with initiative and handle multiple priorities with minimal supervision.
• Proficiency with Tandem's CRM system.
• Proficiency with MS Office suite (Word, Excel, Outlook, PowerPoint).
• Able to effectively share information in verbal and written form while being culturally sensitive.
• Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
• Skilled at presenting information in a clear, concise manner to all levels within the organization.
• Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Able to travel internationally.
• Knowledge of additional language is desirable.

Minimum certifications/educational level:

• Bachelor's degree or equivalent combination of education and applicable job experience

Minimum experience:

• 3 years of experience in a customer service or sales support environment.
• Experience training customers at varying levels of their organizations.
• Culturally sensitive.
• Experience with processing orders.

EXTRA AWESOME:

• Experience working with international partners, teams & individuals

WHAT'S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem's CCPA Notice:

https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants

#LI-Onsite #LI-Remote #LI-Hybrid