Internship - Post Sales Support Specialist, EatonCare (12 months) - Burlington, ON, Canada

What you'll do:

Post Sales Support Specialist, EatonCare (12 months)

Eaton's Electrical sector is currently seeking a Post Sales Support Specialist, for our EatonCare division for 12 months. This position is based at our Burlington, ON head office.

Position Overview:

The Post-Sales Support Specialist is the focal point for quick resolution of post Sales commercial and technical issues, maintaining customer satisfaction and minimize costs associated with the resolution of these issues. Working within the parameter of quality, warranty policies, and other functional groups, to ensure customer issues are fulfilled and issues leading to the warranty concern are resolved.

Essential Responsibilities:

Warranty Issue Determination and Resolution for all products sold under projects managed by Canada

• Utilize the Customer Quality Management (CQM) process for each issue by providing timely input and on-going update to all parties
• Provide support interface and expertise between operations and customers (including Sales and Services)
• Coordinate with the operations to initiate purchase order to authorize Services to resolve the customer issue
• Ensure resolution of the issue is according to the warranty procedures and policies

Warranty analysis and reporting

• Determination of root cause, permanent resolution, verification, trend analysis and accurate reporting of customers' issues
• Analysis of all CQM warranty issues monthly, raise the required Corrective Action Requests (CAR) and ensure effective and validated solutions are employed for these CARs.

Commercial Authorization and Order Process

• Obtain approval from the Product Manager to proceed with issues requiring business concession
• Provide assistance to the customer, Sales, Services and Operations to resolve any discrepancies

Other Duties and Tasks

• Communicate effectively with project managers, plants, field Sales, and Services & customers to ensure accurate, on-time resolutions of post Sales issues
• Perform other duties or tasks as assigned

Qualifications:

Basic Qualifications (Including Educational Requirements):

• Currently enrolled in a bachelor's degree program in engineering in electrical engineering/science, electrical technology, electronics, electro-technical, automation, power systems, or related field of study with an accredited institution. Preference given to those in their third or fourth year of studies.
• Enrolled and Returning to a post-secondary program.
• Legally authorized to work in Canada on a permanent basis without company sponsorship.
• This position does not offer relocation. Candidate must currently reside within 80km of the posted working location (Burlington, ON) to be considered.

Preferred Qualifications:

• Excellent written, oral communication and presentation skills
• Experience with O365 platform, SharePoint and Power Automate
• Demonstrated leadership experience within campus and/or the community.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.