Internship - Program Management, Planning & Operations Analyst

About Us 

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role

The Program Management Intern will be responsible for partnering with the Product, Engineering, Marketing and Customer Success teams to facilitate all aspects of Program Management, Planning and Operations. You'll manage internal and cross-organizational technical and operational programs. You'll also support & partner with Program Managers on best practices, execution, delivery and operational efficiency. 

The Program Management, Planning & Operations team mission: We empower SimplePractice teams to deliver world class clinician, client and payor experiences by driving effective and efficient execution while simultaneously cultivating an environment of high performance, collaboration and creativity.

This is a paid internship with an expectation of 30-40 hours a week. This role will be hired in the Los Angeles or Seattle area only. 

Responsibilities

• Query, organize, and analyze key performance metrics data
• Present data is an efficient and organized manner in support of better business decisions
• Ability to lead small to medium programs, with multiple teams.
• Work with the organization to define the program scope, resources, track, and plan for delivery
• Lead and participate in all program lifecycle phases including project planning, discovery, development, testing, release, and post-release
• Ability to identify risks and issues while developing develop contingency plans throughout the product and program lifecycle
• You will collaborate with internal business teams, affiliates, and users, facilitating and documenting program, operations, and communication plans
• Provide ongoing planning expertise and support while improving processes.
• Provide ongoing communication of status and risks to leadership internally as needed and garner support for changes in scope, schedule, or budget
• Lead program and operations meetings focused on status reporting, problem resolution, feedback, and fostering open communication within the team on project planning and execution
• Develop an in-depth understanding of the program, planning & operations business model 
• Work with teams across the org to drive accountability and increased efficiency for program, planning and operational outputs
• Build and cultivate critical relationships with internal partners
• Help technical and operational teams to problem solve to resolution
• Ensure stable and efficient execution of all functions with the PPO team by working closely with business partners to drive adoption and implementation of processes and programs
• Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.

Desired Skills & Experience

• Bachelor’s degree required 
• 2 years of program management/operations experience
• 1-2 years’ experience with SQL
• 2+ years’ experience in the technology sector
• Intermediate Excel/Google Sheets experience
• Excellent problem-solving skills and technical acumen
• Detail oriented, yet able to look at a wide array of choices & identify what truly matters
• Bias for results and decision making vital to address bottlenecks, manage critical issues that arise, anticipate and make tradeoffs, and encourage behavior to maximize business benefit
• Proven record of navigating a complex yet fast-paced organization with a variety of teams working from multiple global locations.
• Ability to handle multiple priorities with a high degree of flexibility and accountability
• Strong analytical and critical thinking skills combined with excellent written and oral communication skills
• Effective listening and consultative skills
• Program management experience working with agile development teams in a fast-paced environment
• Competency with program management methodology including scoping, issue & risk identification, general management, tracking dependencies, user acceptance testing, and communication of overall project status
• Experience of working with product management & design teams, including coordination of multiple internal work streams including development teams, marketing, sales, finance, customer support, legal and analytics
• Ability to facilitate the resolution of exciting business/technology problems
• Experience working cross-functionally to drive the high-level solutions as well as resolve lower-level operational issues when needed with experience translating between business and technology

Hourly Compensation Range
$30 - $35 hourly

The above represents the expected hourly compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

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