Investigations Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle/Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to screen and gather public data using Maltego (open-source intelligence software). As a full-time Investigations Case Manager, you’ll analyse the data, generate reports and ensure information is in line with their certification.

This will be a full time, 12 month contract position based in the Newcastle/Sydney office, with flexibility to work from home.
 

YOUR RESPONSIBILITIES

• Create clear and detailed reports summarising findings, conclusions and actionable recommendations
• Use Maltego to screen and assess claims by gathering and analysing public data from various sources
• Collaborate with internal stakeholders, providing updates and insights
• Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality
• Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions.

ABOUT YOU

• Proficient in using Maltego for open-source intelligence and data analysis
• Strong ability to analyse and interpret complex data, with excellent critical thinking skills
• Meticulous attention to detail with strong organisations skills and the ability to manage multiple tasks
• Excellent written and verbal communication skills, capable of articulating finding clearly to stakeholders
• Able to work autonomously while maintaining confidentiality and handling sensitive information with discretion
• Previous insurance experience is desirable but not essential

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.