Investigator Services Assistant

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc., a world-class leader in the field of Information Technology, is seeking an individual with a strong work ethic and ambition to join our team as an Investigator Services Assistant. In this role, you will have the opportunity to work with a team of experienced professionals and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.

Responsibilities:

• Act as the main point of contact for sites and monitors through email or phone
• Monitor, track, and effectively manage the resolution of all complaints, discrepancies, and concerns. Collaborate with management or the relevant department for timely resolutions.
• Provide guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site
• Triage calls and direct them to the appropriate individual or department for resolution
• Resolve queries to ensure efficient and timely sample analysis by the laboratory
• Notify sites and necessary contacts of all relevant critical values or study-specific requirements
• Monitor and notify the relevant departments or individuals about any site issues for resolution.
• Evaluate requests for additional tests and facilitate necessary actions
• Coordinate and resolve issues with samples and requisition forms for seamless data management
• Amend patient information in the site database as required
• Attend study meetings to discuss risk assessment and business concerns

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• Fluency in Japanese and English. The program will support Japan and Korea sites.
• Candidate must pass the Japanese Language proficiency test
• Bachelor's degree in a related field or equivalent experience
• Strong communication and problem-solving skills
• Diligent with a keen eye for achieving flawless results
• Ability to work collaboratively in a team environment
• Proven ability to successfully implement projects