Investment Customer Care Specialist - 12 Month Contract

You could say we're at the center of the center.

Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.

Job Overview

Position Schedule: Part-Time

Provide solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Branch Office Administrators in an accurate and efficient manner, while considering different variables such as legal / regulatory guidelines and risk to the firm. Associate will not provide recommendations on the suitability of investments as it pertains to clients.

Shift Time: 9 AM - 6 PM EST

• Following successful completion of initial training, associate will require understanding of financial tools offered by the firm along with product and services.
• Associates work both independently and with each other to provide branch teams with accurate information and support for Portfolio, Financial Foundations and other firm software tools through calls and written correspondence.
• Communicate the impact of operational procedures and processes on software tools to branch teams. Understand industry rules and regulations.
• Strongly focused on striving to provide world class client service in line with individual and department performance and quality expectation measures for the position.
• Associates will learn a secondary Service role, to provide support when needed.
• Contribute to the overall success of the team / department by acting as a resource for others and by supporting new initiatives, projects or process changes.

Identify opportunities for improvements or enhancements within team / department.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate.

Hiring Minimum: $50800
Hiring Maximum: $83700

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Skills/Requirements

Position Requirements:

• University degree or College diploma is strongly preferred
• Must be able to work 9:00 - 6:00 pm ET
• Excellent verbal and written communication skills
• Strong problem solving and analytical skills
• Must be able to multi-task and follow up appropriately with resolution
• Ability to learn and apply technical information
• A willingness to cross train on Insurance in order to provide back up support when needed
• A strong service background and a desire to hold a client service position
• Ability to accept and adjust to change
• Ability to work in a fast paced environment
• Strong computer skills
• Ability to build and maintain relationships within and outside the department
• A strong work ethic and desire to work and excel in the financial industry

** This is a 12 month contract position

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Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

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About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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