Investment Operations Manager

Job Description

This role could be hybrid or remote (NE or OH) based on proximity to an office location.

Serve as a leader within Ameritas Investment Company, LLC (AIC) and Ameritas Advisory Services, LLC (AAS) to drive process efficiency, enable communications, and improve broker dealer and registered investment advisor services.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

This role will serve as a leader within AIC/AAS organization and be responsible for driving process improvement and technology enablement in all areas to drive efficiency. Handle cross-functional projects and initiatives, manage the operational rhythms and business processes for the department. Spearhead communications and provide various additional forms of support for the VP of Operations.

Success in this role will require someone who can effectively manage time, meet deadlines, multitask and work well under pressure. Maintain strong attention to detail using organizational skills. Lead processes with a responsive, positive, can-do, service mentality.

What you do

• Coordinate communications (newsletter, email blasts, etc.) with the AIC and AAS field and AIC/AAS content on Producer Workbench, in partnership with assigned Ameritas marketing strategist. Includes leading the AIC and AAS communications Committee, working with the teams throughout AIC/AAS and Agency Advisor Distribution to plan and submit content for AIC and AAS field communications.
• Coordinate communications to AIC and AAS clients, including annual ADV summary notice, privacy notice, verification letters, and other notices. Work with outside vendor(s) and internal departments on the timing, testing and management of post mailing reports and ensure regulatory requirements are met.
• Lead projects/initiatives within AIC and AAS Operations to implement new processes, technologies/platforms, with the goal of streamlining, finding efficiencies and enhancing the service and experience for the AIC and AAS field.
• Provide monthly metrics and other reports/analysis on key indicators for AIC and AAS Operations and Business Systems.
• Assist with preparations for internal and external presentations, leadership team updates and other reporting items.
• Coordinate and collaborate with leaders across all departments to promote effective end-to-end execution of AIC's AML program and drive consistent operational policies and standards.
• Maintain and coordinate updates to AIC and AAS forms, in partnership with Ameritas marketing. Communication changes to forms to internal associates and the AIC/AAS field, submit requests to update forms on Producer Workbench, in Docupace, LaserApp, etc. Work with teams throughout AIC and AAS on their form needs and efforts to streamline paperwork requirements while meeting regulatory obligations.
• Develop and maintain strong relationships with our clearing and custody partners, such as National Financial Services/Fidelity and Charles Schwab.
• Assists with audit processes, work with relevant departments and outside auditors as necessary.

What you bring

• FINRA Series 7 and Series 24 are both required
• 4-7 years of relevant work experience in financial services or investment operations, including time spent managing a team required
• Bachelor's Degree or equivalent combination of education and experience required
• Strong understanding of the broker dealer and registered investment advisory marketplace.
• Experience interacting with registered financial professionals and home office personnel.
• Financial industry experience required. Must have solid understanding of all aspects of a brokerage offering, the competitive landscape of broker industry, and familiarity with products and services.
• Strong computer skills (Microsoft Office with a focus on Excel) and dexterity at learning new software and applications.

What We Offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
• A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training, and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Company Video

CLICK HERE to watch a company video