Investor Account Executive

The Investor Account Executive must have an unquenchable thirst for learning and a passion for driving customer success and exceptional service. The role will be vital for servicing and supporting our highest value investors, servicing as a dedicated account manager, and providing white glove customer service to activate, engage, and retain our customers and drive customer satisfaction. The Investor Account Executive must be passionate about investing and sharing this passion with others.

GROUNDFLOOR is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

THIS JOB MIGHT BE FOR YOU IF:

• You're passionate about investing and evangelizing its value to others.
• You're a problem solver who likes to think on your feet and enjoys a challenge.
• You're an excellent communicator with the ability to explain investing concepts using simple language.
• You consider yourself a 'people-person' because you love helping and connecting with people.
• You thrive in a fast-paced environment where constant change is the norm.
• You go above and beyond because you want to, not because you have to.
• You believe the details are important and actively listen for them.
• You are authentic, accountable, and persistent.
• You are humble enough to ask questions and have a drive towards learning new things.

Requirements

A DAY IN THE LIFE:

• Serve as a dedicated point of contact and account manager for our highest value and most active investors. Build strong and lasting relationships and support assigned investors with white-glove service.
• Educate and activate new investors and introduce existing investors to new products and features. Channels include outbound phone calls, emails, product tours, webinars and customer training sessions. Develop customer job aids and other support materials.
• Demonstrate your unique problem-solving abilities to provide solutions that exceed customer expectations
• Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat)
• Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
• Develop a deep understanding of the business - our key metrics, drivers for growth and participate in formulating our overall service and sales strategy.
• Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention.
• Contribute to a fun and inspiring work environment

YOUR EXPERIENCE + A FEW NICE TO HAVES:

• BA/BS degree preferred with 5+ years experience in a service-oriented role.
• Experience with CRM systems (i.e.Hubspot, Intercom & Dialpad) is a bonus.
• Experience in real estate and/or investing is a bonus, but not required.
• Note: You're highly encouraged to read and learn from our own content and other relevant sources (i.e. GROUNDFLOOR Blog)

Benefits

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

GROUNDFLOOR is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.