Invoicing and Credit Manager

Who We Are:

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. 

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started. 

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.  

Auctane’s Values

The Customer is our mission.
Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team. 

We only play offense.
We’re on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly. 

We expect exceptional outcomes.
We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees. 

We are direct and authentic.
We have genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

About The Team:

Auctane’s Finance & Accounting team is responsible for reporting accurate financial reporting to the public and investors, as well as driving strategic and financial decision-making processes across the Company. We partner with Senior Management and business unit leaders to analyze and drive long-term business performance.

THIS POSITIONS is located in Austin, TX and is hybrid/onsite 3 days per week (Tues, Wed., Thurs).                         

About The Role:

As a member of Auctane’s finance team the Invoicing and Credit Manager will play a critical role in the day-to-day operational functions of the organization. This role will have various responsibilities related to payments including billing, invoicing, cash application, account reconciliations, month-end financial close, chargeback acceptance and disputes, 3rd party collections as well as assisting with ad hoc projects.

Primary Objectives:

• Oversee enterprise invoicing operations as well as customer interactions and issue resolution
• Perform full cycle billing tasks.
• Lead collections activities including tracking, contacting, and reporting.
• Liaison to 3rd party collections.

What We Are Looking For:                                          

•    Oversee Enterprise Invoicing.

• Ensure invoicing operations are done correctly and on time
• Interface with internal stakeholders for new invoicing customer setups
• Research account-specific issues and reconcile accounts with discrepancies.
• Provide customer service to accounts we invoice.
• Resolve billing errors or disputes with customers.
• Maintain aging report.

Perform full cycle Billing tasks.

• Ensure daily payment application, both check and ACH.
• Validate that new invoicing customers are properly setup and align with invoicing policies
• Research account-specific issues and reconcile accounts with discrepancies.
• Provide customer service to accounts we invoice.
• Resolve billing errors or disputes with customers.
• Maintain aging report.

Lead collections activities including tracking, contacting, and reporting.

• Work closely with other internal departments to identify customers for collections.
• Perform account collection calls - reach out to past due customers.
• Track and maintain status of collections attempts and KPIs.
• Summarize and report collections details.
• Ad Hoc projects as assigned.

Liaison to 3rd party collections.

• Gather all required customer data needed to engage 3rd party collections.
• Track efforts and progress of collections efforts.
• Provide updates on status and KPIs of collection process.            

What Will Make You Stand Out:

• Proficiency in Excel formulas, vlookups, and pivot tables.
• Ability to communicate effectively, both verbally and in writing.
• Willingness and ability to accept responsibility.
• Exhibit flexibility in the completion of job responsibilities as priorities change.
• Ability to prioritize work to meet time-sensitive deadlines.
• Detail-oriented with ability to resolve issues in a timely manner.
• Ability to effectively multi-task in a fast-paced environment.
• Self-motivated individual able to work well independently and in a team environment.
• Basic understanding of debits/credits.
• Experience invoicing through billing systems a plus (Ariba, WAWF, IPP).
• Bachelor’s degree in accounting, business, or finance preferred.

The Tech:          

•  Microsoft Excel
• NetSuite experience preferred
• Top-tier ERP and related reporting applications
• Knowledge of SQL a plus.

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

#LI-IL1