IoT Network Operations Center (NOC) Engineer

IoT Network Operations Center (NOC) Engineer
Alpharetta, GA 30022
What You'll Do
As a NOC Engineer on our team, you will collaborate with cross-functional peers, internal and external partners for network troubleshooting associated with Cisco's IoT Network. Based on your knowledge and experience, you'll take appropriate action to minimize, and when possible prevent service impacts identified via our defined monitoring tools. Additional responsibilities include:
• 24/7 monitoring support for the IoT Network
• Initiate the Incident Management Process
• Assess, draft, and deliver Root Cause Analysis timely to internal and external customers
• Work well within a team environment
• Contributions result in an improved customer experience, and improvements globally for the overall success for the IoT Business Unit
• Tackle complex problems: use analytical thought to exercise discernment and identify innovative solutions
Who You'll Work With
You'll partner internally your NOC counterparts and cross-functional peers regularly. You will also provide direct support to Service Providers, influence others to ensure service quality, provide feedback to our Executive Leadership Team. You will contribute and at times lead the Incident Management Process to ensure feedback and updates are shared timely.
Who You Are
Cisco IoT Network Operations Center (NOC) maintains a reputation as a trusted partner, and you will help continue this trend. You will form and maintain relationships across engineering, customer support, and our service providers. Your focus will be on successfully executing our defined Incident Management Process, monitoring strategy, and identifying process improvements to ensure network quality.
• BS in Computer Science or equivalent experience.
• 5+ years of relevant work experience.
• Working knowledge of SQL like databases desired.
• Experience in a SaaS or hosted application service provider environment.
• Strong analytical, communication, and customer interfacing skills.
• Proven experience in executing skills in Root Cause Analysis (RCA) and problem resolution.
WE ARE CISCO
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.