IP Data Network Customer Support Engineer

SoHo Dragon is looking to hire an IP Data Network Customer Support Engineer. This is a remote position but will be required to make customer visits when required. Visa sponsorship is not available.

Job Description:• Provide high-quality technical support to customers via telephone, remote connection, and on customer site as required.• In-depth configuration and troubleshooting of Layer-2, Layer-3, IP/MPLS networks utilizing industry-standard test equipment.• Interface with Tier 3 support teams at client's R&D centers when necessary to resolve hardware and software problems.• Knowledge of optical DWDM networks also a benefit but not required• Perform equipment and network management SW upgrades.• Provide technical support for client's Field Engineers.• Provide semi-formal training classes as well as OJT to Customers as required.

Requirements:• Strong background and minimum of 5 years hands-on experience in the configuration, operation, and testing of Layer-2/3, and IP/MPLS networks. Required• In-depth knowledge of high-speed 100/400G optical networking interfaces as well as IP data protocols (examples: MPLS-IP, MPLS-TP, L2VPN, L3VPN, BGP OSPF, ISIS, Segment Routing, EVPN, Cisco certification, Juniper experience, etc).• Excellent verbal and written communication skills, problem-solving, project planning, and time management skills.• Familiarity with Network Management Systems (NMS).• Experience with Unix and Linux operating systems.• Knowledge of SNMP functionality and configuration including use of MIB browser applications.• Ability to travel when required.• Bachelors or Masters Degree in Engineering - OR applicable work experience.