IP Operations Engineer II

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Ensure the highest level of performance and reliability of the data and information transported throughout the Optimum network. Under minimal supervision, this person is responsible for supporting the Optimum IP network. This includes but is not limited to, evaluating and recommending proposed improvements, and assisting in the correction of related problems. Train, support, instruct and coordinate the operation of the Optimum network from regional demark to the customer handoff. The position will assure the overall performance of the Optimum network relative to established standards.
Responsibilities

• Configure, install, test, and support fiber optic based data services for our business customers.
• Maintain network documentation.
• Perform equipment installation, maintenance, and cabling tasks in a customer environment.
• Travel regionally to perform duties.
• Participate in a 24x7 on call rotation
• Participates in the evaluation, selection, engineering and network design of data and digital telecommunications equipment including routers, switches, fiber optic transport digital switching systems and related peripherals.
• Analyze all practical solutions to Optimum network technical and network-related business problems.
• Coordinate with planning personnel responsible for other services to assure optimum utilization of shared network resources.
• Provides guidance in resolving technical problems, implementation and ensure follow through of preventative maintenance program.
• Works with large projects and custom equipment selection for customer unique applications making recommendations for selecting network hardware and software.
• Supports Carrier with expertise, tools and reporting as they work on the daily management of their circuit utilization and transport network management
• Coordinate with planning personnel responsible for other services to assure optimum utilization of shared network resources.
• Assist in the adherence to customer master service agreements and service level agreements and goals.
• Provides quality customer (internal and external) service according to our Company values.
• Uses small hand tools, power tools, meters, and other test equipment.
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs other duties as assigned

Qualifications

• Bachelor degree or equivalent preferred; or equivalent work experience
• Must have excellent interpersonal, written and oral communications, analytical and problem-solving skills.
• Must have intermediate level understanding of the following protocols, architectures, operating systems, programming languages or tools: TCP/IP, OSPF, Ethernet, Network Protocol Analyzers, Traceroute, Ping, SNMP.
• Must have a CCNA, CCNP, or adequate work experience to show competency.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Nearest Major Market: Tyler