IP/Ethernet Operations Engineer III

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Engineers have intimate knowledge of Layer 2 and Layer 3 carrier networks, networking

protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA,

VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS. Candidate should possess excellent

communication skills, and should be able to perform in-depth troubleshooting of all network issues that arise, often communicating directly with vendor technical support and high-level customer contacts. 

The best candidate will possess in-depth knowledge of various vendors including Cisco, Juniper, BTI (Juniper), ALU (Nokia), Cyan (Ciena), Radware, Arbor, and Accedian. The primary function of an IP / Ethernet Operations Engineer III is to perform network surveillance, sustain network health (MTTR) and engage in break-fix escalations. These individuals will have daily expectations but are driven by customer cases, outages and projects in support of the IP and Ethernet network. 

Responsibilities

•  RNS Technical Escalation: The primary function of the IP / Ethernet Operations Engineer III will be to serve as the highest level of technical support in the Operations organization, serving as a technical escalation point for the RNS NCC. Engineers will be responsible for engaging the vendor and high-level customer contacts routinely.

• Network Health and Visibility: The candidate will play a key role in driving efficacy of tooling. This includes network capacity monitoring, link and node level failure scenarios, and traffic engineering.

• Network Fault Management: the IP / Ethernet Operations Engineer III will be expected to perform fault isolation and repair of Ethernet and IP platforms, particularly on widespread outages or escalated issues by the RNS NCC.

• Network Performance Management: The IP / Ethernet Operations Engineer III is responsible for operating routine performance monitoring and management of systems, including graphing, logging and alarming.

• Network Maintenance Support: IP / Ethernet Operations Engineer III should read and understand the process for implementing network maintenance activities, create and execute MOPs as well as troubleshoot unexpected outages.

• Vendor Management: Collaborates with Architecture/Engineering for vendor related issues & escalations. Review Vendor Bulletins (PCNs), publish impact statements and create plans for implementation of PCNs if applicable and in the best interests of the company. Track open issues with vendors to resolution and provide regular readouts on open vendor issues and recommendations for upgrades or removal/replacement of vendor technologies. 

Qualifications

• Ideal candidate has a Bachelor of Science degree (B. S.) or equivalent from a four-year University or technical school and 10 - 15 years related experience.

• Prior experience working at a vendor is desired but not required.

Base pay range: $65,600- $87,500, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.