IRT Project Manager

Responsibilities:

• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction
• Build effective partnerships with other internal teams to move project through all phases of the development process
• Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies
• Establish baseline requirements and manage change control throughout the development process
• Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform
• Manage ongoing reporting of project health and profitability to internal and external stakeholders
• Conduct end- user training

Education:

• Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

Experience:

• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly
• 1-2 years’ experience in the life science industry
• Previous experience working in a fast-paced, entrepreneurial environment preferred
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus
• Familiarity using SQL a plus

Skills:

• Attention to detail and quality orientation
• Capable of following protocols and processes
• Strong customer service orientation
• Ability to maintain positive rapport with diverse array of colleagues and clients
• Able to work on multiple assignments with standard levels of supervision
• Ability to learn and apply new skills quickly
• Adaptability/flexibility in a changeable, fast-paced environment
• Excellent verbal communication skills
• Solid written communication, including the ability to effectively document technical information
• Capable of working well in a team environment
• Good computer skills, including proficiency in MS Office