IS Business Operations Lead

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We're currently looking for an IS Business Operations Lead to join our Nissan Digital-IS Operations team in Nissan North America.

This role will be responsible for operationally focused efforts related to Aftersales and Quality/Total Customer Satisfaction applications. This role also interfaces with IS Delivery peers, manages and liaises with operations-based managed support vendors, and engages with Nissan internal business customers.

Job functions Include but are not limited to:

• Collaborate and liaise with managed support vendors that provide operational support to NNA for Aftersales and Quality/Total Customer Satisfaction (TCS) applications
• Liaise and engage with Aftersales and Quality business customers to understand required operational support requirements and drive areas of improvement
• Collaborate and liaise with local & regional IS peers to insure best operational support of related applications, systems and services to production operations, and to support efforts to standardize across regions within the Americas, where possible
• Collaborate and liaise with multiple teams and vendors during major incidents through their lifecycle from identification through investigation, documentation and eventual resolution and closure
• Participates in expedited post-mortem incident reviews with service owners and providers to identify the root cause issues, establishes need for problem tickets, and develops plans for future improvements
• Support operational budget development and contribute to objectives identification for business operations.

Qualifications:

• 7 - 10 years of experience in business and/or operations roles focusing on optimization and/or incident resolution
• Bachelor's degree in a related discipline. Advanced degree preferred
• Demonstrated ability to effectively communicate details of complex issues to stakeholders, business and technical users
• 2 - 5+ years of experience in managing the objectives and focus of managed service providers based on contractual language
• Technology certifications a plus. Cloud Practitioner certification is preferred.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Franklin Tennessee United States of America