IS Support Specialist

Company Description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

As an IS Specialist you will manage the hardware and much of the software needs of your local branch and customer base. Your internal customers are a diverse mix of technical and non-technical individuals so you will develop your skills communicating with both areas. Your skills in developing tools and technical solutions will assist improve the branch's processes and productivity and you will have ownership of the purchase, inventory and set up of new systems and devices and will ensure that the network operates at consistently and efficiently. You are an integral member of the team that ensures the effective management of technology, systems and keeps us operating efficiently.

Major Duties and Responsibilities

• Execute Regular IS Basic Tasks to keep the systems up & running
• PC builds and deployment using our standard imaging process
• Level 1 and 2 Helpdesk Administration
• Technical Support for PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
• Manage daily server data backups
• On call for after-hours IS issues
• Asset Management such as purchasing, shipping, tracking and maintenance
• Ensure adherence to Company policies and procedures

Qualifications

• Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
• Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
• Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity

• Windows 10 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
• Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
• Software - Office, Exchange, SharePoint
• Effective problem solving skills
• Ability to handle multiple tasks/projects
• Demonstrated customer service skills and proven interpersonal skills
• Good communication skills
• Inquisitive and exploratory mind-set
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux  

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• All your information will be kept confidential according to EEO guidelines.