IS Support Specialist

Job Description

The EACRI IS Customer Support Specialist will serve as the on-site primary point of contact for Cancer Center staff with technology-related needs. They will respond to users, gather relevant details, triage and determine the level of priority on issues/requests. They will work closely with the EACRI IT Team to diagnose and trouble shoot basic user issues, or escalate and assign to the appropriate IT resource. They will submit and track Providence IT service tickets, manage the EACRI IT inbox, work logs, documentation and inventory. Ability to share knowledge, follow departmental processes/procedures, provide basic customer training, offer thoughtful and accurate responses to basic technical questions regarding computing needs.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Portland Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Associate's Degree in Healthcare, Information Technology, General Studies or Associates Degree in Computer Science, IT, Healthcare, Customer Service or 2 years of relevant experience
• 2 years Call Center experience, Customer Service, IT
• 2 years experience in technical support, or 2 years of experience providing technical support in a high volume, technology focused call center

Preferred Qualifications:

• Bachelor's Degree in Healthcare, Information Technology, General Studies

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.