IS Support Specialist

Job Description

Pengate Handling Systems and Arbor Material Handling joined forces in November 2020 to formArbor/Pengate.Together, we are a powerhouse material handling company that provides various warehousing solutions throughout the Northeast United States. We provide top-of-the-line equipment, service, consultation, parts, and training programs to businesses of all sizes throughout PA and NY, and portions of MA, VT, OH, WV, MD, DE, and NJ and we have over 300+ teammates across these facilities.

With our average tenure being over 10+ years for our employees, Arbor/Pengate takes care of our people by putting YOU and YOUR FAMILY first and work second.

What's The Job?

We are searching for aInformation Systems Support Specialist to join our York, PA teamwho would be responsible for providing professional technical support by communicating clearly and positively with internal users throughout the organization.

What Will I Be Doing?

Here are just a few things you can expect to do daily:

• Manage help desk tickets
• Providing solutions and advice on technical issues
• Creating manuals for technical training
• Responding to texts, emails, and calls on technical issues
• Documenting and analyzing technical issues and customer interactions
• Set up user accounts, permissions, and devices
• Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues

What Makes Me Qualified?

(Don't worry if you don't check all these boxes. If you feel you're still qualified, please apply!)

• An Associates' or Bachelor's Degree in a Technology-related program.
• 2+ years in a Help Desk type role
• Experience with Microsoft 365 and Teams Voice
• Experience remotely troubleshooting iPhone and iPad issues
• Previous exposure to Intune and Azure AD preferred

Core Competencies:

Collaboration:Teamwork is in our DNA as we break down silos and prioritize cross-functional synergies, while utilizing an innovative, out-of -the box problem solving approach.

Customer Focus:Have a high sense of urgency to ensure complete customer satisfaction, as it is a critical component of everything we do.

Commitment:Consistently providing dedicated effort to guarantee a high- quality work product.

Continuous Improvement:Never settling for status quo, always adapting and challenging ourselves to be better than yesterday.

So, What's in It for Me?

• Competitive Pay!
• Monday through Friday schedule, with typical hours between 7am-4pm!
• Amazing Benefits Package - Health, Dental, Vision, 401k... Eligible on the 31st Day of Employment!
• 9 Paid Company Holidays!
• Progressive Company Culture!
• Supportive Management!
• Endless Career Growth!

Arbor/Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at [email protected]