ISA Onboarding Delivery Manager

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Apply Onboarding expertise to the countries (ISA and MEA) – Develop and implement strategies for global Onboarding Operations and delivery services in alignment with the overall business objectives.
• Ensure IT Provisions for New Hires globally.
• Ensure KPI/Measures targets are met timely accurately for your region and periodic management updates. Lead and enable the team drive OnB results for success.
• Ensure Operational efficiency and positive experience for new hires and hiring managers.
• Stakeholders Management/relationships ensuring the delivery of high-quality services.
• Plan delivery deadlines and resource management for the countries in the Region.
• Partner in implementing the applicable legislation changes with regard to GEVS and CEVs align the same through global Onboarding Design/Governance model.
• Identify simplification transformation Opportunities within Onboarding delivery services and share best practice with other regions.
• Partner in driving IBM transformational special projects – such as Success Factor and Immutable Talent ID deployment AVT implementation
• Ensure Statutory Compliance / Business Control/Audit requirements are met.
• Escalation management and apply strong Governance system.
• Track pain points – identified issues to resolution.
• Be the trusted advisor to OnB program and boost OnB program competitiveness.
• Team management Performance management change management
• Enable a result oriented collaborative and innovative team that delivers high performance.

Required Technical and Professional Expertise

• Depth understanding of Onboarding process and best practices
• Knowledge of Human resources principles
• Proven analytical and problem-solving skills
• Strong verbal and written communication skills
• Proven ability to collaborate across teams stakeholders.
• Highly organized and solution oriented
• High level of knowledge of the relevant HR systems and processes
• Highly motivated strong leadership growth mindset.
• Process and People Management Experience.

Preferred Technical and Professional Expertise
None