［ISOC/Kitakyushu］BPO Operation Manager

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

This is a position with IBM Japan Staff Operations Corporation (ISOC).
As a BPO (Business Process Outsourcing) operation manager for HR/General Affairs/Procurement BPO work you will perform work in a system environment for the client according to procedure manuals manage project members and execute client facing work.

Required Technical and Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

• Able to take responsibility for the execution of team tasks as a team leader.
• Able to analyze the situation and consider countermeasures/solutions (to improve operational efficiency or when problems occur).
• Team management skills (managing team members’ work proficiency and availability)
• Documentation skills (performance management report writing)
• Microsoft Office (Excel Word Outlook) PDF and other general office skills
• Management experience (BPO call center SV experience experience leading a team etc.)
• Knowledge of human resources general affairs or purchasing operations

Preferred Technical and Professional Expertise

• Experience in Human Resources General Affairs or Purchasing (5+ years a plus)
• Willingness to learn and apply the latest technology to business operations.
• Excel functions (SUM/COUNT/VLOOKUP)
• Experience with COMPANY a core HR system * HR only