［ISOC/Kitakyushu］BPO Project Team Leader

Introduction
A career in IBM Consulting is rooted by long-
term relationships and close collaboration
with clients across the globe.
You’ll work with visionaries across multiple
industries to improve the hybrid cloud and AI
journey for the most innovative and valuable
companies in the world. Your ability to
accelerate impact and make meaningful
change for your clients is enabled by our
strategic partner ecosystem and our robust
technology platforms across the IBM portfolio;
including Software and Red Hat.
Curiosity and a constant quest for knowledge
serve as the foundation to success in IBM
Consulting. In your role you’ll be encouraged
to challenge the norm investigate ideas
outside of your role and come up with
creative solutions resulting in ground breaking
impact for a wide network of clients. Our
culture of evolution and empathy centers on
long-term career growth and development
opportunities in an environment that
embraces your unique skills and experience.

Your Role and Responsibilities
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

This is a position with IBM Japan Staff Operations Corporation (ISOC).
As a BPO (Business Process Outsourcing) operation leader for HR/General Affairs/Procurement BPO work you will perform work in a system environment for the client according to procedure manuals lead project members.

Required Technical and Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing JLPT N1 level)*
*Japanese CV is required.

• Able to take responsibility for the execution of team tasks as a team leader.
• Able to analyze the situation and consider countermeasures/solutions (to improve operational efficiency or when problems occur).
• Team management skills (managing team members’ work proficiency and availability)
• Documentation skills (performance management report writing)
• Microsoft Office (Excel Word Outlook) PDF and other general office skills
• Management experience (BPO call center SV experience experience leading a team etc.)
• Knowledge of human resources general affairs or purchasing operations

Preferred Technical and Professional Expertise

• Experience in Human Resources General Affairs or Purchasing (5+ years a plus)
• Willingness to learn and apply the latest technology to business operations.
• Excel functions (SUM/COUNT/VLOOKUP)
• Experience with COMPANY a core HR system * HR only