Issuance and Processing Tech I

As an Issuance and Processing Tech I, you and the rest of this team will be responsible for all the higher level processing aspects of Workers Comp policies throughout the policy lifecycle, including policy issuance, endorsements, cancel/rewrites, preparation of renewal files and other duties as assigned.  You will be responsible for the processing portion of the underwriting life cycle of policies. This includes assisting with rate and functionality testing and verification in various policy rating platforms, ad hoc processing projects on an as-needed basis, and up to and including corrective endorsements and other policy changes.

• Policy Servicing & Processing
• Issuing new business and renewal policies
• Processing of midterm change endorsements
• BOR requests
• Entity changes, Cancel/rewrites
• Renewal proposal delivery and updates
• Rate verification and Testing, Batch processing work, and Corrective tasks
• Ad hoc work with product & compliance teams, typically on a quarterly schedule to ensure rates are properly loaded in rating systems
• Corrective endorsements for Work Comp bureau error reports as needed
• Batch processing for book rolls and other large volume quoting & submission needs
• Supporting UA & UW teams with data entry or file prep work as needed

• A High School Diploma or GED is required
• 1+ years of experience in commercial insurance preferred
• Basic problem solving skills to be able to resolve simple problems quickly and effectively
• Demonstrated basic self-direction and responsibility for own tasks, deliverables and timelines
• Ability to eagerly learn from mistakes, and frequently search for opportunities to raise the bar and continually improve
• Demonstrated ability to multitask and meet deadlines in a fast-paced environment
• Consistent experience juggling multiple deliverables simultaneously
• Keen eye for detail with the ability to accurately transcribe information from one source to another
• Communication (written and verbal) skills with the ability to deliver complex information effectively
• General knowledge and familiarity of cloud-based systems
• Microsoft Office, Google Suite, Slack, Salesforce, and Adobe skills with the ability to quickly learn new systems and technology
• Some travel could be required in this position, up to 10% travel

#LI-KD1