ISV Partner Program Specialist

Akeneo Product Cloud is a composable solution for orchestrating, activating, and optimizing product experiences across all owned and unowned channels. With its open platform, leading PIM, add-ons, connectors, and marketplace, the Akeneo Product Cloud improves product data quality and accuracy, simplifies catalog management, and accelerates the sharing of product information across all channels and locales.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn't just a set of values; it's our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that's why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page .
Job description
Akeneo is blazing the trail for disruption of the PIM category. A key strategic initiative for the company is to expand Akeneo's App Store, the hub for high-value integrations with hundreds of complementary third party technologies (e.g., eCommerce, DAM, Search & Discovery) that make it easier for customers to improve and innovate the Product Experience across their entire customer journey.
To support this strategic initiative, Akeneo's new App Store & ISV Partner Program will give ISVs and other developers a clear path to integrate with Akeneo Product Cloud and establish a GTM partnership with Akeneo. The main goals of the Program are to drive app adoption and value for joint customers and to generate and influence pipeline for both Akeneo and partner businesses.
The ISV Partner Program Specialist will join Akeneo's team as the operational backbone of the App Store & ISV Partner Program. They will streamline all operational aspects of the new Program and provide critical support to Partners and to our internal cross-functional team, including Partner Management, Product Marketing, Product, and Marketing.
The best candidate for this role will be someone who is eager to learn, super organized with a strong attention to detail, and who operates with urgency and an innate desire to have their role make an impact on the business.
Responsibilities

• Own all operational aspects of new App Store & ISV Partner Program launch in mid-2024
• Establish and maintain weekly reporting against KPIs for the Program using internal systems, and present to cross-functional team on biweekly basis
• Manage pipeline reporting in both internal systems and shared systems and records provided by select strategic partners (e.g., SAP, Salesforce)
• Create internal operational guides to ensure accurate, consistent tracking of partners' involvement in new business opportunities and customer accounts, and engage collaboratively on an ongoing basis with key teams, like Sales and Customer Success
• Improve reporting of customers' use of third party technology and specifically Apps that allow us to easily identify referral and upsell opportunities
• Establish and manage end-to-end lead referral process to partners, working with Finance and Revenue Operations to ensure successful revenue share model with clear view of revenue paid and received
• Organize and maintain all ISV Partner agreements, internal partner account records, and internal enablement resources
• Establish and manage consistent onboarding experience for new ISV Partners in all regions, in line with the new Program tiers
• Own annual assessment of success metrics per partnership as part of re-tiering process
• Support the expansion of the Program as it enters new phases

Qualifications

• Excellent organizational and time management skills, and strong attention to detail
• Innate desire to learn, internalize and apply new learnings
• Results-oriented with a deep sense of accountability and the ability to drive projects with urgency from start to finish, achieving the intended business impact
• Comfort operating in ambiguity and with less-than-perfect systems, while recommending and implementing fast and scalable solutions
• Entrepreneurial and enthusiastic about navigating and succeeding in a fast-paced, rapidly evolving business
• A scrappy, 'get it done' attitude; resourceful and creative
• Team player - You act with empathy and communicate with honesty, candor, and respect
• 3-5 years' experience in operations or program management within sales, revenue operations, partner management, strategic programs
• Experience with Salesforce CRM preferred

Life at Akeneo
Culture
Diverse, cross-cultural team.
Annual All Staff gathering week, office parties, team offsites
Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company
Benefits
Get the basics right with a competitive package, generous Paid Time Off (5 weeks) and complementary health insurance!
Time off
Flexible working hours, hybrid home/office policy
Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent)
Health & Wellness
Individual and confidential coaching sessions with a mental health practitioner of your choice
Plan your retirement with ease thanks to our 401k with company matching
Equipment
Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
Choose between MacOS or Linux
Personal remote allowance to maximize your home office environment
Professional Development
Participation in in-house events welcoming external guests (ie. Meetups) or industry events
Group and individual training opportunities
Corporate Responsibility
Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!
Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Acquisition Specialists, where you'll learn more about the role and about Akeneo.
• Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
• Sign your offer!

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!
Feeling hesitant because you think you're not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don't hesitate to apply anyway, or reach out to us for questions or clarifications!