IT Account Manager - Colombia

Company Description

We are a 2022 and 2020 Salesforce Innovation Award Winner, and 1 of only 9 Salesforce Product Development Outsourcers (PDOs) worldwide. This ranks us as one of the top Salesforce consulting companies in the market today.
We are a team of highly trained experts that are passionate about the Salesforce ecosystem and helping our clients achieve their digital transformation goals within that ecosystem. We help them achieve these goals by providing a wide range of services such as development, implementation, integration, customization, maintenance, and support.
With 25 years in the market, 16 offices across 12 countries and over 2,000 successful projects deployed we have learned how to create a dynamic and fun working environment all while constantly investing in our teams by providing them professional development and career growth opportunities.

Job Description

We're seeking a talented and motivated Account Manager to join our rapidly expanding international delivery team. Be part of something extraordinary!

At VRP Consulting, you'll work on cutting-edge projects alongside some of the brightest minds in the Salesforce industry. You'll also be a part of a collaborative and supportive team dedicated to your professional growth.

If you're eager to join a company that empowers over 150,000 businesses worldwide and are excited to work on mission-critical projects that few have the opportunity to tackle, apply now!
Responsibilities:
• Establish and nurture strong long-term relationships with client company and key people on client’s side
• Understand client business specifics and how it operates
• In collaboration with VRP team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them
• Create account development plan and strategy
• Be responsible for the general client satisfaction and growth in close collaboration with VRP production teams
• Resolve ongoing issues and problems
• Conduct and coordinate the necessary sales and pre-sales activities, pitching, and proposals creation to support account development plan and strategy
• Be responsible for profitability and financial efficiency on assigned accounts

Qualifications

• Fluent English, both written and verbal
• Strong communication, negotiation, and team collaboration skills
• Strong knowledge of IT industry and how the major processes function
• 3+ years in IT account management and/or IT customer success management
• Previous experience with creating and implementing account development plans and strategies