IT Administrator

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewables and less reliance on fossil fuel.

EnergyHub is hiring an IT & Network Associate to work in our Brooklyn, NY office and manage company hardware and software systems. This critical role incorporates a broad range of duties including providing IT Support to employees and assisting them with hardware and software problems via phone, in-person, and email. As an IT Associate, you will expand your knowledge and skills to develop competencies in networking and computer systems. 

Responsibilities

• Devise and communicate policies and procedures to help EnergyHub improve on- and off-boarding and ensure smooth functioning of our teams’ digital life. 
• Be our go-to resource for IT support and questions.
• Partner with our parent company’s IT team and help EnergyHub reduce friction in IT operations.
• Maintain computer software and hardware, including GSuite, Mac OS, Internet services, databases, printing, scanning, video conferencing, audio visual services, and other technology services 
• Provide telephone, in person, and remote IT support to end-users
• Install new software, upgrade existing software and drivers, test and administer software applications
• Perform administrative tasks for the computer environment. Record and report on ServiceNow tickets, take inventory and manage equipment and software inventories, maintain supplies and replacement parts 
• Produce reliable record keeping and inventory tracking 
• Work with standardized desktop software images for desktop and laptop computers 
• Provide end user support – Antivirus, malware, and phishing
• Partner in operational reporting of the company’s patch and vulnerability programs
• Perform analysis of end user computer security events

Key Qualifications

• 2+ years providing IT support to end-users
• Strong working knowledge of Windows/Mac operating systems
• Working knowledge of modern networking tech like VPNs and VPCs 
• Experience with maintaining networking hardware, particularly Cisco routers
• Experience with systems such as Slack, GSuite, Zoom, and Dropbox
• Excellent customer service skills.
• Strong verbal and written communication

Preferred Qualifications

• Associates Degree  
• CompTIA A+, Security +, and Network + Certification(s)

 Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.