IT Administrator

WHO WE ARE

Equiem is a global leader in property technology (‘proptech’). We launched the world’s first tenant experience app for office buildings - a key innovation that helps commercial landlords digitise their buildings and make them exciting, productive and vibrant places to work

THE ROLE

We're looking for an IT Administrator who has a passion for optimising technology performance, excels at managing and automating daily tasks and ensures our global IT operations run smoothly and effectively. If you have a keen interest in driving tech excellence, are skilled in automation and AI, and possess effective time management skills, we'd like to hear from you!

WHERE YOUR TIME IS SPENT

Business Support

• Address hardware and software issues for Equiem team members promptly to ensure smooth operations.
• Provide strong support and collaboration to key stakeholders, delivering excellent internal customer service.
• Ensure compliance with IT processes and effective risk management. Act as a bridge between us and software vendors to ensure alignment and understanding.

IT Management

• Manage software and hardware purchase requests, ensuring our needs are met.
• Maintain software and hardware registers, collaborating with Finance on the fixed asset register.
• Liaise with software vendors and partners, adeptly handling contracts.
• Proactively seek improvements, define plans, and support the adoption of new tech tools.

Compliance & Governance:

• Keep our digital space safe by overseeing device management and anti-malware software for digital security.
• Conduct regular tests and security audits to ensure compliance and keep the team informed.
• Efficiently handle IT operations during Equiem team onboarding and offboarding.
• Develop and maintain user-friendly training materials for internal tools and services.
• Participate in audits as required

Requirements

• 5+ years of technical experience, ranging from Technical Support to System Administration.
• A background in ITIL, Computer Science, Computer Engineering, or Information Technology studies.
• A genuine passion for IT, technology, and innovation.
• Exceptional written and verbal communication skills.
• Proven accountability in managing tasks and projects.
• Actively seek opportunities to improve and update skills in the dynamic IT field.
• Demonstrate strong time management and organisational skills.
• Previous hands-on experience in administering both Windows and Mac operating systems.
• Experience in administrating Google Workspace.
• Experience with MDM administration.
• Familiarity with Cyber Security and Anti-Malware software.
• Capability in administrating Jira effectively.

You will be an ideal candidate if, in addition to the above requirements, you also have:

• Previous hands-on experience in administering both Windows and Mac operating systems.
• Experience with MDM Administration
• Familiarity with Cyber Security and Anti-Malware Software.
• Capability in administrating Jira effectively.
• Strong system administration skills, including proficiency with Google Workspace, Slack, Jira, 1Password, Hubspot, Kandji MDM, and Atlassian tools.
• Competency in programming languages such as JQL, SQL, Python scripting, and Bash.
• Excellent communication skills, with the ability to manage upwards and collaborate effectively across teams.
• Proven experience in project management with a focus on strong execution and timely delivery.
• A proactive approach to troubleshooting and continuous learning, with the ability to anticipate potential issues and implement solutions.
• Strong verbal reasoning skills, able to navigate and interpret technical documentation efficiently.
• Experience in contract negotiation, ensuring optimal terms for technology services and tools.
• Nice to have: Ability to write custom integrations and work with APIs

Benefits

In return, we offer a fun, cohesive and flexible working environment with a team that thrives on achieving the ambitions we aim for, plus:

• Chance to join an experienced SaaS team who are respected and empowered to initiate change
• Scale-up mentality in a global business. Own your role and make it what you want.
• Flexible work arrangements. We are about outcomes, not clock-watching
• 23 paid days off, on top of paid public bank holidays
• It's important to prioritize our well-being so that you can take a paid day off!
• Heavily subsidised membership to sports card plus
• Premium healthcare coverage (Medicover)

Equiem, an Australian-founded company, is now a global leader in property technology (proptech). We pioneered the world’s first tenant experience app for office buildings. This groundbreaking innovation empowers commercial landlords to digitize their properties and create dynamic, productive, and vibrant workspaces. Imagine your ideal work environment, and that’s what we help deliver.Equiem’s journey began in 2011 with just two employees and one building. Today, we have a team of over 150 professionals, and our app is operational in more than 850 buildings across the globe, including some of the world’s most iconic skyscrapers.Equiem’s product filled a void in the market, revolutionizing how landlords engage with their tenants and giving rise to a new category of technology known as ‘tenant experience.’ Today, it’s a fundamental part of any forward-thinking landlord’s strategy.