IT Administrator

Coactive has an immediate opening for an enthusiastic, experienced IT Administrator or IT Operations professional. You will be Coactive’s first full-time IT employee, with an opportunity to help the company scale both its people and technology. 

In this role, we’ll challenge you to use your IT experience to build and support a technology ecosystem that provides our small, but growing, team a friction-free technology productivity environment, secure and protect our systems and data, and support reliable SaaS service to our growing enterprise customer base. This position is ideal for anyone who enjoys rolling up their sleeves and working across many different facets of IT.  At one moment you might be helping an engineer with a password reset or VPN issue and, in the next moment, leading a project to assess our security controls for SOC 2, Type 2 certification, and then moving on to help standardize and harden our AWS configurations.

If you possess an entrepreneurial spirit, a can-do attitude, willingness to try new things, and enjoy helping others, you will fit right in with our team.

Responsibilities Include:

Onboarding & Offboarding

• Manage onboarding and offboarding by implementing repeatable processes to deploy computer equipment and manage BOY devices with standardized, hardened configurations, appropriate system access, and security and management software

Support

• Provide support and take ownership for technology issues, and see each through to resolution
• Manage company equipment, primarily Macs, conference room AV gear, and network gateways
• Troubleshoot hardware and software problems
• Monitor system performance to prevent disruptions
• Document IT procedures and troubleshooting steps to create a knowledge base

Productivity and Security Solutions

• Evaluate and deploy new solutions; replace solutions that are not performing
• Work with Finance to track and manage providers, entitlements, and vendor spend 

Information Security & Compliance

• Ensure we have critical security capabilities across the NIST framework including, asset management, data protection and encryption standards, IAM, firewall and endpoint security, vulnerability management, penetration testing, security monitoring, and response planning
• Lead projects to attain/maintain SOC 2 Type II certification, comply with GDPR, CCPA and others
• Develop and deliver simple and effective IT security and other training 

Operations Support

• Help with DevOps and/or DevSecOps for our SaaS product
• Provide cloud infrastructure support for our SaaS product

What we look for:

Education:

• A four-year college degree, with a focus in Computer Science, or commensurate experience in a similar role
• Relevant certifications (e.g., CompTIA A+, Network+, Cloud+, AWS Certified SysOps, Apple Certified Mac Technician, etc.) are a plus

Experience:

• Several years of direct experience in a Senior IT Support, Administration, or Operations role
• Hands-on experience with basic network topology design, configuration, and troubleshooting; plus firewall best practices and configuration
• Experience with G-Suite administration, Mac configuration and management, deploying and administering MDM solutions is a strong plus

Skills:

• Strong interpersonal and communication skills, and ability to work well in a team environment
• Excellent project management skills and attention to detail
• Ability to thrive in a fast-paced, rapid growth environment
• Basic knowledge of information security practices, including penetration testing, identity management, vulnerability scanning, and remediation
• Familiarity with common security frameworks, such as NIST or ISO 27001
• Familiarity with data privacy regulations and compliance requirements such as SOC 2 Type II
• Basic understanding of network protocols and configuration (e.g., TCP/IP, DNS, DHCP)
• Knowledge of identity and access management (IAM) principles and implementation

What you can expect from us:

The estimated annual base salary for this position is between $110,000-$150,000.* 

• 100% medical, dental & vision coverage for you
• Medical, dental & vision partially covered for your dependents
• 401K
• Unlimited PTO
• An allowance to set up workstations however you want
• A supportive environment. We build products, but we develop people.
• Social events ranging from happy hours and hiking to board game nights and games of Mario Kart.

*Actual pay is dependent on an individual candidate’s professional background, experience, skills and qualifications, as well as market demand and business demands. This pay range is subject to change and may be modified in the future. The salary, other compensation, and benefits information is accurate as of the date of this posting.