IT Administrator

WE'RE LUMA HEALTH.

Needing healthcare can be hard — getting care shouldn’t be.

We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

IT Administrator

As our IT Support Administrator you will be responsible for maintaining, maturing and developing our internal IT functions that enable new and current Luma employees to perform their best work.

What YOU will do at Luma Health

• Provide world-class IT Support to support a smooth technology experience for our users
• Partner with our Operations team to run new hire onboarding activities
• Manage inventory, ensuring we have what we need on hand
• Work to improve and promote the use of self-help materials for our users
• Keeping up to date with advancement and best practices in IT administration
• Upgrading, installing and configuring new hardware and software to meet Luma objectives
• Creating user accounts and performing access control
• Performing diagnostic tests and debugging procedures to optimize computer systems

Who You Are

• 2+ years of relevant experience in a SaaS environment
• Experience supporting a MacOS heavy environment
• Experience supporting a 100% remote workforce
• Excellent written and verbal communication skills including the ability to communicate technical information to any audience
• Experience writing high quality documentation
• Familiarity and experience with SaaS tools

We Take Care of You!

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align  with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.

Come join us if you want to make a difference in health care.

Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to [email protected].