IT Administrator (Hybrid)

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

As an IT Administrator, you will provide technical assistance to Daxko team members as well as support Daxko’s Site Reliability Engineers with daily operational task(s), help install, upgrade, and troubleshoot computer and A/V hardware and software. To succeed in this role, you should have a problem-solving attitude, the ability to give clear technical instructions along with a strong willingness to learn how to explain high-level technical solutions to other internal Daxko team members. You should also be familiar with remote troubleshooting techniques. 

NOTE: this is a hybrid role that will require the ability to work from our Birmingham, AL office at least 3 days per week. 
You will also:

• Address user tickets regarding hardware, software, and networking issues 
• Walk internal customers through installing applications, computer peripherals, and connecting to production-related environments 
• Ask targeted questions to diagnose problems 
• Guide users with simple, step-by-step instructions 
• Conduct remote troubleshooting 
• Test alternative pathways until issues are resolved 
• Customize desktop applications to meet user needs 
• Develop and keep up to date internal documentation around responsible task(s) 
• Direct unresolved issues to the next level of support personnel 
• Follow up with internal clients to ensure their systems and tools are functional 
• Identify gaps in processes and communication and develop/assist with streamlining these processes 

Qualifications

Required Skills/Abilities: 

• One or more (1+) years’ experience with Windows/Linux/Mac OS environments or System Administration work experience 
• Novice Experience in code hosting platforms such as GitHub, GitLab, and BitBucket 
• Working knowledge of office automation products and computer peripherals (printers and scanners).
• Excellent verbal and written communication skills. 
• Excellent problem-solving and multitasking skills. 
• Excellent interpersonal and customer service skills. 
• Ability to maintain confidential company information. 
• Proficient with Microsoft Office Suite or related software. 
• Ability to work with cloud-based and Daxko-developed solutions utilized in our environments 
• Ability and desire to grow product knowledge and technical skills at Daxko
• High school diploma or equivalent experience

Bonus points for:

• Associate degree with related coursework 
• A+ and/or Network+ certification(s) 

Physical Requirements: 

• Prolonged periods of working on a computer. 
• Ability to lift 50 lbs. 

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: 

🏝 Flexible paid time off 
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖 Casual work environments
🏡 Remote work

All your information will be kept confidential according to EEO guidelines.