IT Analyst

Job Description

Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Manage and/or assist with local site projects or other specific tasks 

• Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution, ensuring and effective IM service for business remotely or at the desk side. 

• Ensure that the agreed IM and company standards ad policies are utilized to complete tasks

• Responsible for day-to-day operation of our computer systems 

• Within the IM organization, routine contact will be necessary with IM staff, IM managers and Vendors. 

• Complete resolution tasks for incidents and services request with Time Management in minds 

• Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries (Ex: with IM, people from other sites and/pr Vendors) 

• Contribute to IT support process documentation 

• Provide knowledge transfer to ender users 

• Other duties as assigned

Qualifications

POSITION REQUIREMENTS:

• ACUC User Account Management, unlocking accounts, resetting passwords 

• Support Microsoft OS, Office software 

• PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience) 

• Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers) 

• Software installation via media or deployment software 

• Identify wLAN vs LAN and Client vs Server related issues effectively 

• Video Conference equipment support 

• Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets) 

• Structured, analytical, and problem-solving abilities 

• Effective verbal, presentation, written and listening communication skills 

PREFERRED KNOWLEDGE/SKILLS: 

• High School Diploma or equivalent 

• Experience working in a virtual environment 

• Microsoft back and front office suite certification 

• College degree preferred 

• Certification are preferred 

• 2-3 years experience in a IM/Help desk position preferred 

• Manufacturing client experience

WORK ENVIRONMENT: 

• Work in an office environment

Additional Information

ADDITIONAL NOTES 

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company. 

All your information will be kept confidential according to EEO guidelines.

Nemera is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected class indication. This company is required by federal law to hire only persons who can establish they are eligible to work in the United States.
The Nemera timekeeping system utilizes finger scan. Our biometric policy is available upon request at [email protected]