IT Analyst

Information Technology at Valon

We are building a world-class platform to champion homeowners, and the Information Technology department is vital to maintaining our teams’ technologies. The IT department is responsible for the architecture, hardware, software, and networking of all internal computers at Valon. You’ll join a small, tight-knit group of IT professionals and work cross-functionally with different departments to empower all employees—across two offices and multiple remote workspaces—as we work to improve the process of homeownership.

About the Role

You’ll play a key role in ensuring the continued success of our servicing operations team. You’ll partner with a variety of high-level stakeholders to maintain our fast-paced daily office operations. You will be responsible for responding to technical support queries in a prompt and accurate manner, including requests for hardware repair, equipment relocation, and system access. 

Responsibilities

• Install and configure Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.
• Manage the on- and off-boarding of users and the provisioning and de-provisioning of devices.
• Manage and restock inventory as needed.
• Set up and roll out software updates and other laptop security services and policies.
• Set up SSO (Single Sign On) with third-party software for increased security and convenience.
• Create effective user-facing communications and guidance.
• Operate independently with a high degree of professionalism while also being a member of a close-knit team.

Ideal Background

• 2+ years of experience in desktop and mobile administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration
• Excellent written and verbal communication skills
• Excellent problem-solving abilities
• Refined attention to detail and accuracy
• Ability to navigate ambiguity

Benefits

• Base compensation band: $50,000-$80,000
• Medical, dental, and vision insurance plans
• Flexible sick and vacation days
• Monthly lunch stipends (groceries qualify!)
• Commuter benefits
• MacBook, custom accessories, ergonomic equipment
• Support for H1B, TN, and E-3 visa change of employer transfers