IT Analyst

ClickUp is looking for an IT Helpdesk Technician to join the IT team in San Diego, Salt Lake City, or Remote. You will support our internal teams with software and hardware issues. We're looking for someone passionate about customer experience, a self-starter who is eager to learn and grow with us.

In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. This role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.

The Role:

• Own the triage, analysis, diagnosis, and resolution of incidents and problems

• Support ClickUp end-users with hardware and software requests in a timely and professional manner and meet the established SLA policies

• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.

• Evaluate existing processes, and provide feedback for improvements

• Create high-quality documentation of processes and policies for IT staff and other employees.

• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.

Qualifications:

• Strong service orientation and passion for helping people

• 2+ years of experience in an IT support role

• Proven analytical and problem-solving abilities

• Experience with Okta, Slack, Zoom, and other SaaS platforms

• Ability to conduct research into software issues and products as required

• Ability to effectively prioritize and execute tasks in a fast-paced environment

• Excellent written and verbal communications skills

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