IT Analyst, Business Solutions

IT Analyst, Business Solutions

Job #:

req23344

Organization:

World Bank

Sector:

Information Technology

Grade:

GE

Term Duration:

2 years 0 months

Recruitment Type:

Local Recruitment

Location:

Washington, DC,United States

Required Language(s):

English

Preferred Language(s):

Closing Date:

7/13/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The Operations & Corporate (ITSOC) department provides state-of-art information and technology applications to support the business needs of Operations and Corporate VPUs. We work with our clients to design solutions that help enable client responsiveness, improve organizational effectiveness, and manage risks. We are committed to delivering business solutions that deliver value for money while we continue to excel at the basics. And we contribute to providing the Bank with an integrated digital platform that connects policies, processes, people, and knowledge across the institution in a holistic and staff-centric manner.

Solutions provided ensure that the systems meet the business needs of users, across a range of functions including operations and corporate business processes, information, knowledge and learning, data and analytics, and more. Solutions leverage modern digital delivery models that incorporate design thinking, modern application architectures, cloud platforms, data engineering and science, DevOps, agile, and more.

Overview of the role

The Design team in ITSOC focuses on design thinking, user research, and user experience design, following the principles of user-centered design to deliver high-quality, intuitive products to our clients within the full range of products within the ITSOC portfolio.

Our team is hiring a User Experience Designer who has experience designing great digital products at scale. Specifically, we are looking for someone with deep knowledge of World Bank operations, including the landscape of digital tools used by front-line operations staff, as well as their needs, goals, experiences, and frustrations. The successful candidate will be able to employ user-centered design methodologies and design thinking to design simple, scalable user interfaces and experiences for complex operations business applications, and will coordinate with a team of designers to ensure timely delivery across multiple products in this domain.

Duties and accountabilities

The primary responsibilities of the Operations Specialist User Experience Designer are as follows:

• In collaboration with product teams, create product designs based on a deep understanding of: a) the needs and experiences of World Bank operations staff; b) the business context and goals for the product; c) recommendations from user research and testing.

• Establish user-centered information architecture models for new and existing products, with a focus on simplifying user flows in situations of complex business requirements.

• Propose new and better product design solutions for operations products.

• Translate user stories into sitemaps, flows, wireframes and prototypes of user experiences.

• Coordinate with a team of onsite and offshore designers to deliver design solutions for operations products.

• Leverage, adhere to, and contribute back to an enterprise design system of reusable design assets.

• Use an evidence-based approach to deliver user experience and design options.

• Advocate for Design Thinking and user-centered design practices across the department and within the larger Bank ecosystem.

• Be familiar with, and stay current on, design best practices and standards.

Selection Criteria

• Bachelor's Degree in Graphic Design, Information Technology, Computer Science, Communications, Human-Computer Interaction, Library Science, or related field or Master's degree with 2 years relevant experience OR equivalent combination of education and experience.

• Experience with user experience design, with a preference for enterprise experience and experience working with modular design systems.

• A deep understanding of World Bank operations, including business context, digital tool landscape, and staff user needs.

• Demonstrated experience creating information architectures and user flows, in the form of wireframes, mockups, or other documentation.

• Experience on teams creating/using design systems or standardized, modular design at scale.

• Strong project management skills and ability to work in a fast-paced environment.

• Proven experience coordinating with a team of onsite and offshore designers to deliver high-quality designs in a shifting, fast-paced environment.

• Experience in Agile/scrum methodology, including an understanding of how to make UX design successful in an Agile context and how to scale Design + Agile integration with product teams.

• Excellent organizational and time management skills and a keen sense of priorities. Must be able to communicate effectively to team members and stakeholders and work independently.

• Ability to work in a multicultural, international environment.

• Excellent teamwork and interpersonal skills in operating collaboratively across organizational boundaries.

Note: Thisinternal requisition is open to WBG and IMF staff only (including short-termand extended term consultants/ temporaries). External candidates are requestednot to apply. In case an external candidate applies, their application will notbe considered.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.