IT Analyst - CPQ Application

Company Description

About Us: Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play – from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers’ needs and what matters most to their success. We know that it’s our people that make the difference and we are deeply committed to building a workplace and global community where including is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job Description

Job Summary: The IT Analyst - Quoting Software Support is responsible for providing technical support and expertise in the implementation, maintenance, and optimization of our quoting software systems. The ideal candidate will possess strong problem-solving skills, a thorough understanding of software systems, and the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities:

• Provide technical support to trouble shoot and resolve software issues reported by end-users
• Monitor system performance and proactively identify potential issues.
• Perform regular system maintenance and updates to ensure optimal performance.
• Collaborate with software vendors for advanced support and issue resolution.
• Participate in the implementation of new quoting software or upgrades, including requirement gathering, testing, and deployment.
• Work with cross-functional teams to ensure seamless integration with other systems and processes.

Qualifications

Must have:

• Minimum of 2-3 years of experience in IT support, preferably with a focus on quoting or similar software.
• Experience with software implementation, configuration, and troubleshooting.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with database management and SQL

Desirable:

• Proficiency Paradigm Quoting and Configurator Software

Professional Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.