IT Analyst I

Make a difference. Be happy. Grow your career.

Job Summary

The IT Analyst I is responsible for the analysis of data/systems, researching alternatives, identifying potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post-implementation performance. They must have the ability to translate data into actionable information. The IT Analyst I supports applications, databases, processes, and business and clinical functions as they relate to their specific business or clinical area.

Essential Job Functions

• Provide support for systems, processes, and customers and respond in a timely manner to incidents.

• Assists with the implementation of clinical and business solutions.

• Analyze information required to make clinical and business decisions. 

• Translate data into meaningful information.

• Ability to carry out assignments as specified/directed. 

• Ability to balance workload and escalate to management as appropriate to meet service levels.

• On-going research of solutions and best practices.

• Collaborate with other team members, customers, and management.

• Demonstrates technical proficiency within assigned clinical and business functions.

• Proficient in the applications/tools used within the department for Time Management, Incident Management, Change Management, Time Reporting, Communications, and other tools as provided.

• Leads conference calls, meetings, and online meetings to facilitate issue resolution and coordinate application upgrades and enhancements.

• Handles customer questions and concerns, communicates well with customers, and handles service problems politely and efficiently.

• Seeks out educational opportunities within the organization as well as outside to enhance skill set.

Education Qualifications Required

• Minimum Education: Bachelor’s degree and 3 years of related experience or 6 years of experience in lieu of a degree

• 1-3 years of successful analytical experience within a complex healthcare environment and 1-3 years of demonstrated IT success within a field of expertise.

Additional Job Descriptions

• Fully remote role

• Periods of high stress and fluctuating workloads may occur.

• Long-distance or air travel as needed- not to exceed 10% travel.