IT Analyst - Support

At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success - taking care of our customers.

Are you ready for a rewarding career?

We are searching for an IT Analystto join our growing IT Team!

Now is the time to move forward and make an impact!

As an IT Analyst, you will be responsible for supporting a 24/7 Help Desk environment and serve as the second line of support for addressing escalated technical concerns with PC's, RF Scanners, Printer Maintenance, and mobile devices including user provisioning. You will be responsible for providing in-depth troubleshooting, real-time problem analysis and resolutions, supporting 500+ end users. The primary focus areas include; level 2 support end-user satisfaction, device and software asset management/optimization, best practice user onboarding and offboarding, enterprise end-user tools, communications, messaging and the Enterprise IT Service Desk.

How will you impact our organization as an IT Analyst on a daily basis?

• Provide second level end user support to internal employees throughout the company; interprets, analyzes, diagnoses, documents and resolves customer support issues related to internally supported hardware, software and phones.
• Provide support with provisioning of IT equipment and software and works closely with 3rd party service providers on open tickets that require support to resolve.
• Manage the daily activity, administration, maintenance, and system management issues and provides day-to-day operations support.
• Monitor equipment performance and determineif upgrades of hardware and software are required.
• Provide effective and efficient real-time support for a variety of desk-top technology users.
• Technical Troubleshooting: anticipate, recognize, and resolve technical problems, i.e. hardware, software, application or operational.

Required Skills and Qualifications:

• A minimum of 5 years of experience with technical, help desk support or related experience preferred.
• HS Diploma or GED
• Associates or Bachelor's degree in IT, IS or in a computer related field is preferred.
• Experience with Office 365 and Microsoft Intune
• Experiencewith personal computer equipment.
• Must have advanced PC word processing, spreadsheet and Windows skills.
• Requires special technical knowledge of techniques and procedures of software and network support for multiple users.
• Experience maintaining servers is a plus, but not required.
• Strong understanding of installation, configuration and troubleshooting process for software, hardware, networking and accessory equipment.

Why should you join Composites One?

• CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
• INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
• CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.

Join us in creating a brighter future for the customers we serve!

About Us:

Composites One LLC is the leading supplier of essential materials for Wind Energy, Aerospace, Defense, Consumer Recreation,and Construction Composites Manufacturing. We have a global presence and operate 44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with respect and offers opportunities for growth and personal success.

Learn more about us at compositesone.com!

Commitment to Diversity, Equity, and Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at [email protected].