IT Analyst/IT Support Engineer (Remote, Philippines)
Job Description
About Apollo
Apollo.io combines a buyer database of over 250M contacts and powerful sales engagement and automation tools in one, easy to use platform. Trusted by over 160,000 companies including Autodesk, Rippling, Deel, Jasper.ai, Divvy, and Heap, Apollo has more than one million users globally. By helping sales professionals find their ideal buyers and intelligently automate outreach, Apollo helps go-to-market teams sell anything.
In the last year, we’ve grown ARR 3x, quadrupled our active users, and closed a $110M Series C led by Sequoia Capital in March of 2022. This year, we continue to grow faster each month with record months of sales and added ARR. We hope you apply.
Working at Apollo
We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.
About the Role:
As an IT Support, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to our employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving skills, great communication, and a solid technical background. Your expertise in SaaS platforms, advanced IT support experience in software and hardware, and up-to-date IT industry knowledge will make an immediate impact on the day-to-day efficiency of Apollo’s IT operations.Â
Daily Responsibilities:
- Install, configure, and provide support for computer systems, including hardware and software components
- Take ownership of user support requests by using IT support tools and effectively managing and resolving issues
- Diagnose and troubleshoot software, networking, and hardware issues, identifying root causes and implementing solutions
- Provide technical support remotely via remote access or collaboration systems to ensure the timely resolution of IT problems
- Repair hardware malfunctions, address software issues, and resolve networking problems to minimize downtime and optimize system performance
- Maintain strong internal relationships with colleagues and users, delivering exceptional customer service and ensuring user satisfaction
- Handle onboarding, updating, and offboarding of user accounts, managing access rights and permissions
- Facilitate asset purchasing and arrange logistics for new hires and departing employees
- Propose enhancements to processes, platforms, and information security measures to improve efficiency and effectiveness
- Maintain accurate inventory records of hardware, software licenses, and other IT assets, ensuring timely updates and documentation
What We're Looking For:
- Experience administrating macOS MDMs Â
- Experience administrating Okta is a plusÂ
- Experience administrating Google WorkspaceÂ
- Proficiency in working with current IT equipment and technologies, staying up- to-date with industry advancementsÂ
- Expertise and knowledge administrating large SaaS platforms environmentsÂ
- Experience providing support remotely
- Excellent Communications SkillsÂ
 #LI-JM1
What You’ll Love About Apollo
Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!
Date Posted
08/24/2023
Views
4
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