IT and Digital R&D Operations and Support

We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in oncology, neurosciences and rare diseases.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make the difference. We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions; leaders drawn by a purpose to make a direct impact through their work in people’s lives.

We offer employees a wealth of fulfilling challenges & growth opportunities, and the chance to contribute within a fast-moving organisation, an organisation that is genuinely game-changing.

IT and Digital R&D Operations and Support plays a critical role in ensuring a smooth functioning of digital applications and technology solutions within the organization for R&D domain. This position is accountable for the delivery of R&D Business operations, including application Maintenance and Support. The focus is on maintaining, optimizing, and supporting various software applications, systems, and platforms.

The IT and Digital R&D Operations and Support will be responsible for the smooth execution of R&D Business services with our partner, ensuring business users satisfaction and driving the maximum value for the Business.

Main Responsibilities

Business processes understanding

• Excellent understanding of Business organization’s goals and objectives, processes and operations, understand data integration between applications in the business domain both internally and externally to the organization
• Contribute to the analysis of business problems and the translation of business requirements into successful technical solutions and processes to deliver business operations
• Analyze business operations to determine opportunities to optimize, Business services, automate processes and data flows
• Support development of Business Digital and Tech roadmap

Business stakeholder management

• Support scope for the Business domains operations

• Actively facilitates and participates in technical and business discussions to define service delivery objectives and align with business objectives
• Performs risk analysis and mitigation, coordination with IT Business Partners for demand management and resource planning
• Develops and manages strong relationships with stakeholders at all levels
• Works closely with the business functions to establish service delivery requirements and identify the most appropriate solutions

Business services Delivery, continuous improvement, control, monitoring and governance

• Ensures overall operations meet business expectations and internal standards, budget, KPI’s and SLA’s
• Frequently reviews progress vs. SLA’s vs. costs with Business stakeholders
• Focuses on opportunities to improve Business process and ensures delivery of continuous improvement plan through digital solutions and technology
• Communicates updates to the relevant stakeholders, instances at defined intervals
• Assures proper selection, planning, implementation, testing and validation, training, and transition to Support of solutions which meet end user requirements
• Prepares management decisions together with the team and presents these decisions in a timely manner
• Ensure service transition of applications from build to operations.

Vendor relationship and contract management

• Monitor the contract lifecycle, service credits and incentives
• Ensures partners meet their service delivery commitments
• Actively pursues opportunities for improving the vendor partnership, contract terms, introduction of innovative services and efficiencies