IT Assistant Supervisor and Helpdesk

Company Description

XP Power is a global leader in providing essential power solutions to the Industrial Technology, Healthcare and Semiconductor Manufacturing Equipment sectors. We design and manufacture power controllers, the essential hardware component in every piece of electrical equipment that converts power from the electricity grid into the right form for equipment to function. Listed as a FTSE 250 company on the London Stock Exchange we are a fast-growing business, serving our global blue-chip customer base from 29 locations across Europe, North America, and Asia. We are extremely proud and committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed, and Integrity. Joining our team means you’ll work in a high performing global organization where employees collaborate and strive to make XP Power the first-choice power solutions provider delivering the ultimate experience for our customers and our people.

Job Description

Key Responsibilities:

• Resolve IT request from locally in IT ticket system in charged on duty.
• Provide IT support to fix IT issue in Production Lines.
• Providing end-user technical support, IT helpdesk service daily for troubleshooting all issue: Windows, Outlook, Office, network, wireless, printer, IT housekeeping, …
• Deployment of machines, support IT seniors and work as a team member.
• Other duties may be assigned.

Key Qualifications and Skills:

• Skillful in the following areas:
  - OS: MS Windows 7,8,10,11, Windows Active Directory, VMWare
  - Network: DNS, Active Directory
• Ensure security on local network is preferred.
• Security System: Antivirus, Anti-malware
• Applications: Windows 7/8/10, Office 2013, Office365 suite
• Experience in maintaining physically computer hardware.
• Computer hardware troubleshooting
• Maintenance Wired network and Wireless network
• Maintenance IP Camera system CCTV
• Maintenance Telephone system and PABX

Qualifications

Education, 03 of year experience on similar positions:

• Technical college degree majoring in Electronics or Computer Technical
• At least 2 years experiences in an IT role preferably in the Production industry with a Joint Venture or Foreign Owned Company.
• At least 2-year experience in system, hardware and infrastructure, especially system and infrastructure in production industry is preferred.
• Cisco Meraki Wired and wireless network.
• Well experienced in Microsoft environments and hardware troubleshooting.

Soft skills:

• Strong interpersonal
• Meet with Company Core Values
• Ability to work independently and in a team.
• Careful, sense of responsibility
• Integrity