IT Associate

SpinLaunch is a space technology company committed to revolutionizing access to space by enabling the rapid, cost-effective deployment of launch, satellites, and services. With backing from industry leaders in venture capital and engineering, including Airbus Ventures, GV (formerly Google Ventures), and Kleiner Perkins, we are primed to advance the commercialization of our end-to-end space solutions. At SpinLaunch, you'll be at the forefront of transforming the entire space landscape - creating a more affordable and sustainable space industry. Join us in our mission and be an integral part of a close-knit, collaborative team that strives in a fast-paced, innovative environment. This is a full-time, on-site position located at our new Long Beach, CA facility.  

Your Mission on the Team:  

IT Security concerns and best practices are paramount in all job activities, especially within the aerospace domain. As an IT Associate, you will be primarily responsible for resolving issues on the helpdesk and on the backend IT ops administration. This includes: 

• Interface with users, identify and resolve technical challenges, and escalate unresolved trouble tickets as appropriate 
• Install, maintain, upgrade, and troubleshoot various applications in a Microsoft Windows, Mac, and Linux environments.  
• Utilize helpdesk ticket system, Spiceworks, by inputting, updating and closing tickets  
• Work with Technology staff to field basic trouble tickets and service requests  
• Distribute new PCs, Macs, and laptops and assist with new employee onboarding 
• Assist with maintaining IT hardware inventory and inventory processes 
• Plan, design, and implement special projects at the direction of IT Staff
• Assist in improving the efficiency of the IT Dept, as well as prepare documentation related to IT policies and procedures
• Assist with all aspects of system, network, data, and endpoint security mitigation and response
• Support backend system and network architecture and infrastructure   

Qualifications: 

• At least 1 year of relevant work experience 
• A passion for IT and Customer Support  
• VM Server Cluster administration  
• The ability to logically define problems, collect data, establish facts, and draw valid conclusions
• Experience in Shell Scripting 
• Demonstrated strong organizational skills and attention to detail  
• Proactively resolved technical issues and looked for ways to help the end user  
• Familiarity with computers; experience with office productivity suites and web based applications (Microsoft Windows, MacOs, Microsoft 365)  
• Strong interpersonal skills and a desire to work with people  
• Analytical, structured approach to problem solving 
• Strong writing skills and a desire to diligently document common processes and procedures  
• A desire to grow and gain experience as IT professional  
• The ability to work in a very fast-paced and dynamic environment, while managing multiple projects/priorities 

 Salary Range: $70,000.00 to $90,000.00 

The base salary offered to a successful candidate will be determined on a case-by-case basis and influenced by a variety of factors including, but not limited to, experience, credentials & certifications, educational attainment, skill level requirements, and scope of the position.  

ITAR Requirements 

SpinLaunch is required by the U.S. Government to comply with various space technology export regulations including the International Traffic in Arms Regulations (ITAR). All applicants must be a U.S. citizen, lawful permanent resident (“green card holder”) or a protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State. More information on ITAR can be found  here.  

SpinLaunch is committed to creating a diverse environment and is proud to be an equal opportunity employer. Each individual has the right to work in a professional environment that promotes equal employment opportunity and prohibits discriminatory practices, including harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.