IT Associate

Position Summary:

K1 is seeking an IT analyst for our Southern California Office! K1 is a Private Equity firm that focuses on high-growth enterprise software companies across the world. Investments range from large leveraged buyouts and roll-up strategies, to minority growth equity for quickly accelerating younger businesses. K1 seeks to help dynamic businesses achieve successful outcomes by identifying and executing organic and acquisition-based growth opportunities that position its companies as industry leaders. The right candidate will have an expansive knowledge of technology. Most importantly, the right candidate will fit the values of K1 – Passion, Persistence, Humility, and Excellence.

Key Responsibilities:

• Responding to requests for technical assistance in person and remotely
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Repairing, replacing, and upgrading IT equipment as necessary
• Setting up AV equipment, workstations, and corporate issued devices
• Independently investigate and implement solutions to technical issues
• Pinpoint recurring technical issues and present solutions to address the root of the problems

Requirements:

• 1-3 years of experience with tier 1 and tier 2 IT support
• Proven attention to detail
• Proven ability to quickly acclimate to new environments and complex situations
• Proven ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communications
• Some knowledge and understanding of information risks concepts and principles
• Some general knowledge of information systems and cyber security
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• Ability to provide after-hours support remotely or in office, including nights and weekends
• Ability to multitask and work in a team environment
• Experienced in providing end user support in a fast-paced environment
• Ability to interact with all levels in an organization
• Excellent time management organizational skills
• Passion for technology and deploying the latest tools and techniques
• Bachelor’s degree in Computer Science or Business Administration, or relevant experience in providing client facing technical support configuring, installing, troubleshooting and repairing hardware/software and mobile device technologies

Preferred:

• Willingness to obtain technical certifications (CompTIA, MCP, Cisco)
• Knowledge of Microsoft Active Directory and/or Microsoft Azure/Office 365/Exchange administration
• Familiarity with computer networking concepts (DNS, DHCP, ICMP, etc.)
• Scripting experience in Python, PowerShell, and/or Shell Script
• Familiarity with web design/website administration (Managed WordPress, PHP, CSS/HTML)
• Experience supporting AV conferencing equipment and telephony equipment (Polycom, Teams Room)

About K1: 

K1 is a Los Angeles-based private equity investor with over $10B in assets under management focusing on high-growth enterprise software companies globally. We seek to help dynamic businesses achieve successful outcomes by identifying and executing organic and acquisition-based growth opportunities that can position our companies as industry leaders. We typically invest alongside strong management teams that continue to guide their organizations on a day-to-day basis. As partners, we seek to provide meaningful strategic and financial support to help our companies reach their full potential. We look to help our portfolio companies navigate strategic opportunities such as executive recruitment, external financing, mergers and acquisitions, strategic sales, and public offerings.

As of the date of this posting, K1 Investment Management, LLC reasonably expects to pay $100,000 for the position of IT Associate.