IT Associate and Systems Administrator

Location: New York (Hybrid)
Organization Overview 

REFORM is committed to transforming probation and parole throughout the United States by changing laws, systems, and culture. The organization is working to replace America’s criminal justice system with a restorative approach that is fair, accountable and invested in rehabilitation. Our goal is for people to reenter society with dignity, create meaningful pathways to work and equip them with the tools to succeed all while making families and communities safer and stronger.

REFORM was founded in the wake of the #FreeMeek movement. The Board includes award-winning recording artist Meek Mill; Fanatics executive chairman Michael Rubin; Arnold Ventures co-founder Laura Arnold; entrepreneur and business mogul Shawn “JAY-Z” Carter; Kraft Group CEO and New England Patriots owner Robert Kraft; Galaxy Digital CEO and founder Michael E. Novogratz; Vista Equity Partners founder, chairman, CEO Robert F. Smith;Brooklyn Nets co-owner, businesswoman, investor, and philanthropist Clara Wu Tsai; and CEO and President of Live Nation Entertainment Michael Rapino. Veteran criminal justice advocate Robert Rooks leads the organization as CEO.

Position Overview:

REFORM seeks an experienced and mission-driven individual to serve as our IT Support Associate & Systems Administrator as a member of the organization’s IT Team. This is a full-time position focused on assisting with configuring and managing IT systems and providing support for our New York & Washington DC offices and remote employees. This role will work closely and collaboratively with all of the staff at REFORM and report to the Information Technology Director. 

Responsibilities:

Systems Administration (50%):

• Set up and configure MACs and PCs with required applications, ensuring operational standards, hardware, and OS upgrades and maintenance.
• Network monitoring, configuration, and maintenance of Cisco Meraki software solutions, routers, switches, and access points. Knowledge of TCP IPv4 & IPv6 protocols, DNS, DHCP, SNMP, VLAN, and VPN.
• Conduct firewall management, including Cisco's secure internet gateway and secure access service edge.
• Administer Microsoft 365 and cloud technologies such as Azure AD and Intune.
• Administration of Jamf MDM and use of Apple business manager to perform application packaging, software deployments, and configuration.
• Okta administration and configuration IAM, MFA, SSO support, and integrations. Knowledge of SAML, OAUTH2. 
• Monitor and respond to alerts on EDR solution SentinelOne
• Proofpoint email security monitoring, including SPF, DKIM, and DMARC knowledge. 
• AWS administration including EKS Cluster, K8, Pods, S3, IAM, admin and user roles
• Review diagnostics, assess system functionality and efficiency, conducting continuous improvement and analysis of current systems and software.
• Deploy, configure, and maintain corporate printers, scanners, and IP phones.
• Administer productivity applications such as Zoom, Slack, Asana, Adobe, Dropbox, and Assuresign.
• Manage system backups and disaster recovery.
• Cybersecurity best practices of systems and technology, following security policy and procedures, implementing NIST 800-53, ISO 27001 controls, and maintaining CJIS compliance at the organization. 
• In-depth technical documentation of all configurations, incidents, and solutions. Ensuring proper change management and reporting. 

IT Support (50%):

• Assist in managing the day-to-day operations of the IT department.
•  Provide technical support for the organization; diagnose technical problems, research, identify, and document appropriate solutions.
• Organize and prioritize technical support cases, ensuring follow-up until resolution.
• Assist with remote monitoring and management system alerts and notifications, responding through service tickets.
•  On-site and remote user support, including travel to our Washington, DC office.
• Work with IT leadership to plan future road maps, project plans, budgets, and initiatives.
• Assist in the onboarding and off boarding of employees
• Conduct problem-determination efforts requiring assistance from cross-functional teams
• Communicate with staff, informing them of incident progress and notifying them of changes or outages.
• Manage IT inventory levels and oversee equipment procurement to meet operational needs.
• Demonstration of excellent customer service.
• Prompt answering of emails, phone calls, and other communications.
• Assessment and prioritization of work in a fast-paced environment.
• Functioning at a high level under time constraints and pressure.
• Self-motivated, detail-oriented, and organized.
• Effective oral and written communication, interpersonal, organizational, and presentation skills.

Experience & Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. 

• Bachelor's degree or higher in Computer Science, Information Systems, Cybersecurity, or a related field.
• Three or more years of full-time experience in system administration or a relevant position conducting the deployment and administration of advanced systems
• Good practical experience in IT systems, applications, troubleshooting, and repairing issues. 
• Experience supporting remote users.

Salary Range:

$80,000-$90,000

At REFORM Alliance, we strive to move hearts and minds to create a more humane criminal justice system. This requires us to maintain a company culture that values employee individuality and community development. We are committed to fostering an environment that is inclusive, empowering and globally minded. We firmly believe that diversity in gender, race, ethnicity, sexual identity, cultural background, religion, disability and age produces ideas and perspectives that make our efforts stronger for people unjustly in the system and make our company a better place to work. Our leadership team is committed to embedding diversity and inclusion into everything we do and how we lead.