IT Associate- Managed Services

Company Description

IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.

Job Description

We currently have a Client IT Engineer position open in our technology group. The primary focus of the position is to provide remote technical and troubleshooting support for IQEQ Partners and our clients. Working as part of a team providing onsite support for local clients.

• Serve as a primary technical resource
• Provide helpdesk support
• Diagnose technology issues and provide input on solutions
• Establish, document, and implement technology processes and procedures
• Ensure the IT group exceeds the expectations of the user community
• Manage small and medium scale IT projects

Qualifications

• 3+ years relevant work experience providing tier 1 and tier 2 level IT support 
• Prior Office 365 experience including Cloud Services such as Azure, or on-premises Microsoft Exchange Server, Lync Server, SharePoint Server 
• Windows desktop and server 
• System Management tools such as Active Directory/Group Policy/Labtech - RMM Tools 
• Cloud SaaS Management experience 
• Helpdesk ticketing system experience. ConnectWise is preferred 
• Networking experience with basic understanding of routers, VLANs, NAT, and VPN 
• Demonstrated experience in providing exceptional customer service 
• Ability to travel within a 2-hour radius of the designated area to visit client sites 
• Hold yourself accountable to high standards 
• Enjoy working in a fast-paced environment 
• Ability to work overtime to meet deadlines 
• Excellent communication skills 
• High level of accuracy and attention to detail 
• Enjoy solving complex problems 
• Comfortable with change, opportunity, and growth 

Preferred Technical Experience: 

• Network Firewalls, Cisco Meraki 
• Firewall configuration, maintenance, and troubleshooting 
• Prior email/data migration 

Additional Information

Salary based on experience and location ($52,000-$65,000) and full benefits package offered.