IT Audio and Visual Engineer

The Opportunity

One Medical is looking for an Audio Visual Engineer to lead our cloud-based audio visual  technology innovation, automation, and operations. As an Audio Visual Engineer, you’ll be responsible for partnering with the Real Estate, New Office Launch, Product, Operations, IT Engineering, IT Program, IT Support and Security teams to innovate and optimize use of all aspects of the Zoom Platform, including integrations, app configurations, best practices, conference room designs and builds. You’ll also be responsible for documentation and ticket escalations.

The ideal candidate is an excellent translator of business needs and usability requirements into technical deliverables and execution on those deliverables. This role will lead the technical delivery of all aspects of the Audio Visual & Zoom platforms.

What you'll likely work on: 

• Provide start-to-finish AV project ownership for new clinic and office builds, including conference rooms, permanent event spaces, and patient group rooms
• Evaluate and adopt latest technologies to improve AV quality and usability
• Provide AV support for live events hosted by One Medical
• Work with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures
• Communicate with manufacturers and vendors to arrange repair or RMA of faulty equipment
• Manage inventory of AV and related hardware 
• On-site and remote troubleshooting of AV systems; particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
• Partner with Events, Facilities, Operations, and Network Engineering teams to provide guidance and technical expertise, including architectural designs and support
• Troubleshoot and correct global issues in the live event spaces and other meeting room spaces as required
• Organize training sessions and documentation on system usage for team members and end users
• Monitoring and communicating outages along with implantation of emergency protocols
• Patch management for Zoom client, Zoom Rooms and related technology
• Firmware / OS management for AV hardware

What you’ll need:

• 3 + years experience operating and supporting live events (corporate, hospitality, or other major event venues)
• 3 + years experience configuring and troubleshooting audio and video equipment for live events or in a corporate environment
• 2 + years experience partnering with external AV vendors for live events
• Experience and understanding of networks
• Experience with video conferencing systems and cloud bridging services such as Zoom, Zoom Rooms -Working knowledge of H.323, SIP and VOIP protocols
• Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
• Experience with network technology including video and audio over IP (e.g. Dante/AES)
• Experience working with Mac OS, Windows, GSuite for Business
• Background in corporate conference room technology, VC, screening room equipment, projection rooms
• Experience with AV integration on the integrator and/or corporate side, with a focus on physical installation
• Ability to travel up to 20% of the time

Other skills you’ll need:

• Strong written and verbal communication skills, with the ability to effectively develop materials that are appropriate for different audiences
• Ability to explain complex technical issues in a way that non-technical people may understand
• Self-drive and motivation, with the ability to work with little or no supervision
• Structured approach to work with strong attention to detail
• Ability to react calmly under pressure to meet tight deadlines
• Desire to learn and progress, while enjoying challenging and thought-provoking work
• Open-mindedness and flexibility to listen for other peoples’ opinions
• Strong analytical, process design and problem-solving skills and demonstrated project experience; ability to juggle and prioritize multiple tasks within a collaborative team environment

Not required, but would be great if you also had:

• CTS, CTS-I or CTS-D, or Cedia equivalent
• Crestron DMC-T or DMC-E Certification
• SynAudCon Training
• CTI-P101 Foundations of Crestron Programming Certification
• CompTia Network+ and Cisco Certified Network Associate (CCNA)
• Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)
• Experience with live streaming technologies for YouTube, Facebook Live and other online distribution methods

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based anywhere in the US, with a strong preference for someone local to the San Francisco Bay Area. 

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $80,000 to $155,000.  However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location. The total compensation package for this position may also include annual performance bonus, RSUs, and/or benefits and/or other applicable incentive compensation plans. For more information, visit https://www.onemedical.com/careers/