IT Automation Engineer

IT Automation Engineer

Company Overview:

Red Cup IT is a forward-thinking IT Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) seeking an innovative IT Automation Engineer to join our dynamic team. As a key player in our organization, you will design and implement automation workflows to streamline our operations and enhance our service delivery.

Responsibilities:

1. **Develop Automation Workflows**:

- Create, maintain, and optimize automation workflows using tools like Rewst, Zapier, Make.com, Postman, and custom scripts written in Python.

- Utilize templating with Jinja to dynamically generate configuration files and scripts.

2. **API Integration and Webhooks**:

- Seamlessly integrate our core systems and platforms such as HaloPSA, Jira, NinjaRMM, IT Glue, Pax8, OpenAI, Azure AD, Okta, and more, leveraging REST APIs and webhooks.

3. **Tools and Platform Management**:

- Maintain and extend integrations with collaboration and communication platforms like Slack, Microsoft Graph, Google Workspace, and Apple MDM.

4. **Endpoint and Identity Management**:

- Work closely with the operations team to automate processes in Microsoft Endpoint Manager, Intune, SentinelOne, Threatlocker, Beyond Identity.

5. **Security and Compliance Automation**:

- Develop automated solutions for real-time monitoring and compliance verification with tools like AWS and Drata.

6. **Documentation and Training**:

- Create comprehensive documentation for automation workflows and provide training to staff to ensure smooth adoption and troubleshooting.

7. **Continuous Improvement**:

- Continuously analyze the effectiveness of automation workflows, seeking ways to improve, streamline, and automate processes further.

Qualifications:

- Bachelor’s degree in Computer Science, IT, or a related field.

- 3+ years of experience with automation tools and scripting languages, particularly Python and Jinja.

- Proficient in working with REST APIs, webhooks, and integration platforms like Zapier.

- Familiarity with the operational aspects and security protocols of cloud platforms like Azure AD, AWS.

- Experience with MSP/MSSP operational platforms like HaloPSA, Jira, NinjaRMM is a plus.

- Strong problem-solving skills, attention to detail, and ability to work both independently and in a collaborative team environment.

We offer competitive salaries, excellent benefits, and a collaborative, innovative work environment. If you are looking to make a substantial impact within a growing firm, we’d love to hear from you!