IT Business Analyst

Base Pay Range: $81,300.00 - $138,200.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

We are currently looking for a Business Analyst who will be accountable for IT communication regarding all enterprise applications (new capabilities, maintenance, outages, etc), IT online, IT services catalog and SurveyMonkey and applications manager.

Responsibilities

• Writing user-facing communications about IT and enterprise technology initiatives, including new launches of information systems, improvements to business technologies, feature changes and version updates.
• Working with internal communications teams to align IT communications strategies with general internal communication strategies and to ensure a multi-functional match.
• Responding to critical IT incidents by developing communication strategies for urgent events and alerts.
• Creating templates and strategies for planning of IT communication activities and working across all IT teams to ensure alignment to these standards.
• Writing on behalf of executives and managers to communicate in their voice and ensure they are presented in a way consistent with their position.
• PR contribution to projects meant to improve the IT systems in the company, including analyzing the current experience of using these systems.
• Providing UI/UX oversight and input to IT projects to ensure they meet the standards of the user experience encouraged from the department.
• Providing graphic design and HTML services to web and application initiatives inside IT to ensure a clean and consistent look and feel for all IT services and applications.
• Writing support articles and UX articles to develop user knowledge about business information systems used at the company. Publishing these articles on internal SharePoint online sites and designing the articles to align with internal communication standards.
• Developing training materials for IT systems used inside the company and delivering training sessions to users of IT systems.
• Handling internal SharePoint sites containing knowledge documents about IT systems and office software used at the company, including designing these websites, handling changes to them, and keeping them updated with the latest information.
• Handling a survey management tool - writing and distributing surveys, user management
• Developing and leading UX research initiatives to gather metrics about usage of IT systems within the company. Analyzing results of UX results and providing recommendations to leadership.

Minimum Qualifications

• Bachelor's Level Degree with a minimum five (5) years of relevant work experience.

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.